Digital Product Manager

The Digital Product Manager plans and delivers platform integrations that support the digital customer experience. This position manages the integration roadmap and coordinates vendor partners, internal teams, and data flows to support guest and operator needs. The role partners with the Data team on data architecture and enablement across digital and loyalty platforms and work with IT, vendors, and business stakeholders to deliver integrations from planning through launch and ongoing support.

Essential Duties and Responsibilities:
 Build and manage the product roadmap for platform integrations, prioritizing based on business impact and feasibility.
 Own and maintain the product backlog for integration initiatives, partnering with engineering teams on sprint planning and prioritization.
 Lead integration projects from requirements gathering through launch and post-launch support.
 Partner closely with the Data team on data architecture and enablement, including data flows and data models that support integrations.
 Collaborate with technical teams on system design discussions, architectural trade-offs, and complex implementation choices.
 Align integration initiatives with the broader digital strategy, serving as the primary integration contact for IT, vendor partners, and business stakeholders.
 Define product and business requirements for integrations, translating stakeholder needs into clear specifications for engineering and vendor teams.
 Coordinate with vendor partners on integration timelines, issue resolution, and ongoing performance.
 Contribute product perspective to the evaluation of vendor platforms during RFIs/RFPs, assessing integration complexity and scalability.
 Track vendor and technology market trends to inform build-vs-buy decisions and identify new integration opportunities.
 Partner with security, compliance, and legal teams to ensure integrations meet data privacy and security standards.
 Establish and oversee quality assurance (QA) and user acceptance testing (UAT) processes to validate integration requirements and support reliable data exchange between systems.
 Monitor integration performance, proactively identifying and helping resolve data or system issues.
 Document integration specifications to support ongoing maintenance and future scaling.
 Communicate integration priorities, business value and investment rationale to both technical and executive stakeholders.

Qualifications Guidelines:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
 Bachelor's Degree required. Degree in Business, Information Systems, or similar preferred.
 7-10 years of experience in product management or software engineering, preferably with a background driving platform or system integrations within the food, restaurant, or retail industry.
 Experience working in Agile/Scrum product development environments.
 Project management experience, with the ability to manage multiple concurrent initiatives and cross functional timelines.
 Familiarity with data privacy and security standards (e.g., PCI, CCPA) as they relate to guest and loyalty data preferred.
 Technical Expert with knowledge of in software systems sufficient to collaborate with engineers on architecture and technical trade-offs. Experience with restaurant industry vendors and platforms (e.g., Olo, Checkmate, PAR) preferred.
 Experience launching new products and scaling established platforms, helping define phases through engineering design.
 Strong strategic judgment with the ability to challenge assumptions constructively and align cross functional teams.

Language Ability:
Excellent verbal and written skills are necessary. Ability to communicate clearly with technical and nontechnical audiences in individual and group settings. Ability to read, write, and interpret complex instructions, correspondence, requirements documentation, and vendor agreements.

Reasoning Ability:
The position requires strong analytical and problem-solving abilities to evaluate trade-offs, prioritize competing needs, and translate business requirements into clear, actionable product plans.

Computer Skills:
Proficiency with Microsoft Office Suite and project management tools (e.g., Jira), and working knowledge of APIs, data integration, and systems architecture concepts.

This position requires no supervisory responsibility.

Occasional travel may be required based on business needs, approximately 15% during peak periods. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform the essential functions of the position.