Digital Product Manager - - Post-Purchase, Delivery & Recipient Experience

Position Overview

• Drive the execution and delivery of digital product initiatives focused on the post-purchase customer experience, including order tracking, delivery communications, and recipient engagement.
• Translate business needs into clear product requirements, user stories, and acceptance criteria while managing priorities, dependencies, and roadmap deliverables.
• Partner cross-functionally with Technology, UX/UI, Customer Experience, Operations, Fulfillment, and Analytics teams to deliver seamless digital experiences across web and mobile platforms.
• Support the design and optimization of order management, shipment visibility, customer notifications, self-service capabilities, and recipient-facing experiences that improve customer satisfaction and reduce friction.
• Coordinate testing, user acceptance validation, release readiness, and post-launch monitoring to ensure high-quality product delivery.
• Analyze customer feedback, behavioral data, service trends, and performance metrics to identify opportunities for optimization and continuous improvement.
• Support A/B testing, experimentation, and data-driven enhancements that improve engagement, increase customer confidence, and elevate the sender and recipient experience.
• Communicate project status, risks, dependencies, and recommendations to stakeholders while serving as a day-to-day partner for assigned product initiatives.

The expected range for this position is $90,000-95,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.