Digital Product Specialist

Description

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for health and well-being as a fundamental human right. Recognized and certified as a best place to work, we foster a supportive and innovative environment for our team members.

Job summary

We are seeking a proactive and skilled digital product specialist to join our innovative digital team. You will play a key role in optimizing digital product offerings and enhancing the customer experience through data-driven strategies and cross-functional collaboration.

Key responsibilities:

• Verify and validate healthcare professionals (HCPs) to ensure platform credibility.
• Maintain high accuracy and quality of user data through regular checks and updates.
• Communicate with users, including doctors, to confirm and complete required information.
• Manage user inquiries across Medsulto and digital channels in a timely manner.
• Resolve user issues efficiently while maintaining a professional and supportive approach.
• Track platform usage, growth, and engagement metrics and generate reports.
• Utilize digital and AI tools to enhance workflows, support engagement activities, and improve overall efficiency.

Requirements

• 0–1 year of experience; fresh graduates are welcome to apply.
• Strong communication skills in both Arabic and English.
• Basic analytical skills with the ability to interpret and report data.
• High attention to detail with a focus on data accuracy.
• Digitally savvy with familiarity in online tools (AI knowledge is a plus).
• Strong sense of ownership, responsibility, and accountability.
• Eagerness to learn, grow, and adapt in a fast-paced environment.