Digital Product Specialist
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for health and well-being as a fundamental human right. Recognized and certified as a best place to work, we foster a supportive and innovative environment for our team members.
Job Summary
We are seeking a proactive and skilled Digital Product Specialist to join our innovative digital team.
You will play a key role in optimizing digital product offerings and enhancing the customer experience through data-driven strategies and cross-functional collaboration.
Key Responsibilities:
- Verify and validate healthcare professionals (HCPs) to ensure platform credibility.
- Maintain high accuracy and quality of user data through regular checks and updates.
- Communicate with users, including doctors, to confirm and complete required information.
- Manage user inquiries across Medsulto and digital channels in a timely manner.
- Resolve user issues efficiently while maintaining a professional and supportive approach.
- Track platform usage, growth, and engagement metrics and generate reports.
- Utilize digital and AI tools to enhance workflows, support engagement activities, and improve overall efficiency.
Requirements
- 0–1 year of experience; fresh graduates are welcome to apply.
- Strong communication skills in both Arabic and English
- Basic analytical skills with the ability to interpret and report data
- High attention to detail with a focus on data accuracy
- Digitally savvy with familiarity in online tools (AI knowledge is a plus)
- Strong sense of ownership, responsibility, and accountability
- Eagerness to learn, grow, and adapt in a fast-paced environment