Digital Sales Officer

As Lendo continues to scale, we are looking for a proactive and customer-focused Digital Sales Officer to join our Commercial team. This role will play a key part in engaging with prospective customers, understanding their financing needs, and introducing Lendo's financial solutions. Working in a fast-paced FinTech environment, you will handle a high volume of customer calls, build strong relationships, and help convert enquiries into successful financing applications.

Key Responsibilities

Customer Engagement

• Make high-volume inbound and outbound calls to prospective customers.

• Understand each customer's financing requirements through effective questioning and active listening.

• Clearly explain Lendo's financing solutions and guide customers through the application process.

• Deliver a professional, positive and customer-focused experience during every interaction.

Sales & Lead Conversion

• Qualify leads and identify suitable financing opportunities based on customer needs.

• Proactively follow up with customers to maximise conversion rates.

• Achieve daily, weekly and monthly activity and sales targets.

• Identify opportunities to improve customer engagement and conversion performance.

CRM & Administration

• Maintain accurate and up-to-date customer records within the CRM system.

• Record all customer interactions, outcomes and follow-up actions.

• Ensure customer information is complete and compliant with internal processes.

• Support accurate pipeline management and reporting.

Collaboration & Continuous Improvement

• Work closely with Customer Care, Marketing and Relationship Managers to ensure a seamless customer journey.

• Share customer feedback and market insights to support continuous improvement.

Qualifications & Experience

• Bachelor's degree is preferred but not essential.

• Previous experience in telesales, inside sales, customer service, business development or a call centre environment is preferred.

• Experience using a CRM platform (e.g. HubSpot, Salesforce or similar) is advantageous.

• Basic understanding of financial products or financial services is desirable.

• Strong verbal communication, interpersonal and relationship-building skills.

• Comfortable working in a target-driven, fast-paced sales environment.

• Highly organised with excellent attention to detail and follow-through.