Digital Services Analyst
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Summary
An IT service desk analyst role at XPT Software supporting Sydney Water's digital services in Sydney. The person handles digital service desk activities, maintains security of operations and call-response SLAs, and supports colleagues through training and knowledge sharing.
Technical • Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained. • Contribute to the Digital culture of delivering a quality customer service experience • Support other streams within the Digital Service Desk where required, to ensure call response SLAs • Support team colleagues with training and knowledge sharing, nurturing a collabora…