Digital Services Product Support Engineer
NewJob Description -
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Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools.
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Provide technical expertise and direction for the Komax Digital product lines to meet company goals.
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Provide accurate and timely 1st-level Komax Digital support to internal and external customers.
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Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.
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Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues.
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Perform local Komax Digital product testing and validation.
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Created and distributed customer service bulletins for Komax Digital product’s new features, improvements, best practices, and requirements.
- Assist the sales team with demonstrations and information on Komax Digital services.
- Develop a process to monitor, communicate, and address customer machines’ performance issues based on Komax Digital data.
- Monitor, maintain, and update key performance indicators to management monthly.
Education -
High school graduate or G.E.D. or related experience – required.
Electrical/Electronic or Technical Certificate or Degreed – preferred
Work experience -
2 years of technical or digital work experience
2 years of technical and digital work experience in the wire harness market - preferred
Requirements -
Knowledge of personal computers with MS Office
Knowledge of Salesforce and SAP4HC ERP
Experience with networks - preferred
Good oral and written communication skills
Ability to lift 50 pounds
Prolonged sitting and standing at trade shows
Reasonable accomodations may be made to enable individuals with disabilities