Digital & Technology Assistant Manager
About the role
Responsible for managing the organization's digital and technology operations to ensure readiness, security, and efficient business support. This includes overseeing digital and technology service delivery, managing IT vendors and professional services, maintaining business systems, administering software licenses, and planning budgets and technology development aligned with organizational goals.
Key responsibilities
Design and oversee the organization's 3–5 year Digital & Technology Roadmap covering infrastructure, ERP business systems, HR systems, and cybersecurity
Align digital and technology strategy with business objectives, present technology recommendations and investment rationale to management
Manage IT service delivery to ensure continuity, efficiency, and uninterrupted business operations
Monitor and control incident resolution and service requests in accordance with defined SLAs
Oversee the use and maintenance of ERP systems (SAP S/4HANA or equivalent), HR systems, and Microsoft 365 to ensure continuous availability
Coordinate with vendors on issue resolution, system improvements, and upgrades aligned with business needs
Analyze and assess user requirements to recommend system improvements or enhancements
Manage Microsoft 365 licensing, including understanding licensing models, subscription plans, and controlling usage for cost-effectiveness and contract compliance
Manage software licenses for organizational tools such as Adobe Acrobat, AutoCAD, Microsoft Office, and office automation software in accordance with licensing models
Plan annual license renewal contracts and submit budget proposals to management in advance
About you
Bachelor's degree or higher in Computer Science, Computer Engineering, Information Technology, Information Systems, or related field
3–5 years of experience in IT Infrastructure, IT Operations, IT Support, or IT Administration
Experience supporting ERP systems (such as SAP S/4HANA) and HR systems
Experience coordinating with IT vendors and professional service providers
Experience managing software licenses (Microsoft 365, Adobe, AutoCAD, or other software)
Experience managing teams or outsourced services; IT project management experience will be given special consideration
Understanding of SAP S/4HANA or other ERP systems at a level sufficient to support users and coordinate with vendors
Understanding of Microsoft 365 licensing models and subscription plans, including cost-effective license management
Understanding of software licensing and subscription models for tools such as Adobe Acrobat, AutoCAD, and office automation
Understanding of Microsoft 365 authentication principles including MFA, SSO, conditional access, and Azure Active Directory / Entra ID