Digital Transformation Associate Project Manager
Job purpose
Overall responsibility for the delivery of multiple agile technology solutions across a number of large programs and agile teams, by ensuring consistency in delivery approach through the PMO and Scrum Masters, and by growing capability in people.
Key activities, responsibility & accountability
Digital transformation
Responsibilities and accountabilities:
- Establish and improve online customer experience and a more effective digital product range through delivering multiple technological solutions across a number of programs and agile approaches.
- Lead customer outreach initiatives to ensure service quality meets and exceeds expectations.
- Provide feedback and reports to Teslam senior management in all digital transformation aspects.
- Support and collaborate with internal stakeholders to ensure Teslam Division is communicated.
- Accountable for the effective resource planning, management, reporting and coordination of projects/initiatives to deliver change in line with availability and business requirements.
- Develop ongoing plans for delivery activities and manage allocated resources to ensure that the support team delivers to committed tasks.
Stakeholder management
Responsibilities and accountabilities:
- Coordinate with site stakeholders to ensure the proper response to external stakeholders’ requests.
- Act as a central point of contact and support for institution and protocol relations between ENEC and its subsidiaries and build strong relations with them.
- Serve as a liaison between Teslam team and the enterprise.
- Manage relationships with third party digital delivery partners whenever required.
Digital consulting / client leadership
Responsibilities and accountabilities:
- Assist as an expert digital consultant leading business transformation/product strategies and roadmaps.
- Be well informed of current and emerging trends, unique opportunities and challenges of upcoming technologies and how it affects Teslam customer service experiences.
- Align with Teslam management to develop/support plans and strategies for delivery, growth, and customer satisfaction.
- Help with digital strategies and program roadmaps, and work with IT team and third parties to deliver the roadmap initiatives.
Digital solution delivery
Responsibilities and accountabilities:
- Responsible for shaping digital solutions and properly scoping/pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase.
- Understand the full end-to-end product cycle, from product vision/strategy, user experience design through development and release. Work closely with project/program management to ensure successful delivery through an integrated delivery model.
- Orchestrate digital/business transformation and product solutions, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs.
Driving growth
Responsibilities and accountabilities:
- Drive digital growth by increasing the digital services in Teslam service portfolio.
- Align with Teslam goals and objectives, support Teslam financial goals by achieving digital revenue targets.
Professional certifications
Qualifications
Bachelor’s degree in information technology/computer science
Experience
3 to 5 years of relevant experience.