Digital Transformation Manager - 1 year contract - Up to S$8k

Job Description:

• Drive the development of next-generation digital distribution and AI-enabled capabilities to improve productivity, efficiency and effectiveness through continuous ideation, development, launch and iteration.
• Identify opportunities to leverage AI, GenAI, automation and data-driven solutions to enhance distributor journeys, streamline business processes and deliver better business and customer outcomes.
• Champion user-led design by engaging distributors throughout the design process to ensure solutions meet user, customer and business needs.
• Define end-to-end business processes and journeys, articulate business value, and translate opportunities into use cases, requirements and prioritized product features.
• Drive digital and AI initiatives from proof-of-concept through implementation and operationalization, including feasibility assessment, stakeholder alignment, testing, governance and business readiness.
• Partner with Business Analysts, Tech Product Owners and Engineers to define requirements, review user stories, clarify business rules and priorities the product backlog.
• Oversee solution quality through UAT, business sign-off and post-production verification, including appropriate evaluation and testing of AI-enabled capabilities.
• Plan, execute and coordinate UAT to validate solution quality and business requirements, engaging relevant Business SMEs for testing and sign-off, and supporting defect triage, prioritization, resolution and retesting through to deployment.
• Collaborate with Technology, Customer, Compliance and Risk teams to ensure appropriate governance, controls, guardrails and human oversight are incorporated throughout the solution lifecycle.
• Support adoption and change management through effective communications, training and stakeholder engagement for new launches and enhancements.
• Monitor project delivery, communicate progress and priorities, and proactively manage risks, issues, dependencies and follow-ups.
• Manage ongoing operations and BAU support of digital platforms, including incident management, issue resolution, operational monitoring and platform maintenance.
• Monitor adoption, user experience, solution quality and operational performance, using feedback and usage insights to priorities continuous improvements.

Requirements:

• Must have experience in project management in the Financial Industry
• Must have experience working in Agile/Scrum environments
• Good understanding of AI and Generative AI concepts, with the ability to identify practical business use cases and translate them into solution requirements
• Experience or familiarity with AI solution development and implementation lifecycle, including use-case definition, testing and validation, governance, guardrails, human oversight, deployment and continuous improvement
• Awareness of responsible AI considerations, including accuracy, data/privacy, security, transparency, human oversight and the potential risks associated with AI-enabled solutions.
• Familiarity with tools such as JIRA, Confluence and Figma

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572