DIGITAL TRANSFORMATION & SYSTEMS ASSISTANT MANAGER
Description
About the role
SBA is undertaking an organisation-wide transformation covering process improvement, governance, athlete development, tournament operations and facility management. This role will coordinate new systems, data, workflows and user adoption, including emerging athlete-performance innovation initiatives.
Key responsibilities
Support process improvement and digital transformation projects across SBA.
Coordinate requirements, timelines, vendors, testing, issues and progress reporting.
Support CRM and master-data management for clubs, players, coaches and Technical Officials.
Assist with governance, programme, travel, budgeting, forecasting, booking and tournament workflows.
Support athlete-performance pilots, data coordination and approved technology integrations.
Prepare dashboards, user guides and training materials, and support stakeholder onboarding.
Coordinate user acceptance testing and gather feedback for continuous improvement.
WHAT WE'RE LOOKING FOR
Diploma, degree or relevant professional qualification in any discipline.
At least 5 years of relevant experience in project coordination, systems, operations or process improvement.
Good organisation, communication and stakeholder-coordination skills.
Comfortable working with digital systems, data and Microsoft 365.
Able to manage multiple priorities and work independently in a small team.
Curious, practical and willing to learn across business and sports functions.
ADVANTAGEOUS
Experience with CRM, membership, booking, finance-workflow or event systems.
Familiarity with Power BI, Power Platform, SharePoint Admin or reporting tools.
Experience in sports, associations, non-profits or system implementation.
Interest in athlete development, sports technology or data-informed performance.