Digital UX Specialist

SurfacePrep is seeking a Digital UX Specialist to manage and improve the performance, usability, and customer experience across our portfolio of websites. This hands-on role combines website management, UX/UI, optimization, and troubleshooting to create seamless digital experiences across multiple brands and business units. The ideal candidate is proactive, technically capable, and comfortable identifying opportunities and implementing improvements from concept through execution.

What You’ll Do

• Design and build webpages, landing pages, layouts, and digital experiences across multiple websites and brands.
• Improve navigation, customer journeys, and mobile and desktop usability through UX/UI best practices.
• Optimize lead-generation pathways, forms, search functionality, and conversions to improve website performance.
• Monitor website engagement and user behavior to identify and resolve friction points and optimization opportunities.
• Manage and maintain CMS platforms, plugins, integrations, forms, redirects, and user access.
• Troubleshoot website issues and support ongoing website consolidation, modernization, and performance improvements.
• Partner with E-Commerce, Digital Marketing, and Content teams to improve the online customer experience and content engagement.
• Maintain consistent web standards, functionality, and digital experiences across brands and business units.