Digital Workplace Manager

Quality Assurance Analyst

🌏 Manchester

💷 Discretionary Company Bonus Scheme

⏰ Monday – Friday 9am – 5.30pm (37.5 hours per week - hybrid)

💖 Our perks

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.
• 🤒Private Medical - via vitality, with reward schemes paid for you and your family.
• 🤒Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, fizzy drinks and lots of fruit.
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 👌1 day volunteer day per year – an opportunity to give back to the community each year.
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• 🤧Paid sick leave – enhanced company sick pay.
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we? 🚗

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

🙌 The Role & Team

We're looking for a Digital Workplace Manager to own and deliver our Digital Workplace roadmap, leading the small team that keeps our people productive, supported and secure. This is a hands-on role, balancing team leadership, service ownership, stakeholder engagement and practical technical delivery to continually improve the colleague experience.

What you’ll be getting up to:

• Own and deliver the Digital Workplace roadmap, working with stakeholders to align priorities to business needs
• Oversee key workplace services and platforms, including Microsoft 365, endpoint management, identity, device lifecycle, collaboration tooling and service desk improvement
• Build clear service management practices across incident, problem, knowledge, asset, continuity and supplier management
• Lead and develop the team, setting clear expectations, supporting growth and creating accountability in day-to-day delivery
• Use service data and feedback to improve the colleague experience and provide clear visibility of performance, risks and priorities to senior stakeholders

You will be a great fit if you have:

• Experience leading a Digital Workplace, IT, Modern Workplace or end-user technology team, ideally in a lean or fast-moving environment
• Strong knowledge of Microsoft 365, endpoint management, identity, digital employee experience, automation and collaboration tooling
• A track record of improving service quality through effective service management, customer focus and continuous improvement
• Confidence turning business needs into a practical roadmap and communicating clearly with senior stakeholders
• People leadership skills, with the ability to coach, support and create clarity for a small team
• A pragmatic, hands-on approach, comfortable moving between planning, supplier management, team leadership and technical problem-solving

Desirable:

• Experience improving service desk performance through better workflows, knowledge management, self-service, automation or reporting
• ITIL certification or equivalent service management qualification
• Experience with endpoint management platforms such as Intune, Autopilot or Jamf
• Exposure to Gen-AI, agentic AI or automation tooling in a workplace or service management context

👩‍💻 Hiring Process

• ☎️Initial screening (30 mins)
• 🎥 Face to Face Interview (1 hour)
• 🏢Stakeholder Interview (1hour)

💚 Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – it’s awesome when we do better every day.
• Everyone’s a builder – we’re in this together and we win as a team.
• Bravely honest – we’re honest with ourselves and everyone else.
• Think customer – they’re at the heart of everything we do.

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.

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