Digital Workspace Support Technician - Apprenticeship
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Description
Role purpose
We are looking to recruit two Digital Workspace Support Technician Apprentices in Newcastle and London.
As the successful candidates, you would join the business before being enrolled onto a Level 3 Apprenticeship course in Technology, spanning 18 months with the option of moving onto further training upon completion.
The role involves supporting internal colleagues through a wide range of digital channels, ensuring colleagues have the right access and support to deliver a successful service to our members. This new role will allow the successful candidate to begin their journey in technology, developing an understanding of how technology enables a business to operate, evolve and achieve its goals. They’ll gain valuable exposure to different areas of technology, build their knowledge and skills, and develop a strong foundation for a future career in the field.
What will you be doing?
Key responsibilities will include:
Incident & Ticket Management: Resolve day-to-day user requests via ticketing system for hardware, software, and network issues.
Onboarding & Offboarding: Set up accounts, configure laptops, and provision hardware/software for new and departing employees.
Microsoft 365 & Cloud Tools: Administer and troubleshoot M365 apps, SharePoint, Teams, and identity/access management.
Device Support: Troubleshoot Windows, Apple mobile devices, printers, and AV hardware.
User Enablement: Create self-service guides, and train staff on digital collaboration tools
Academic Progression: Structured learning requirements & training to develop skills.
About you - Skills/Qualifications/Experience
Essential
Problem Solving – Using critical thinking and initiative to investigate and break down an issue.
Willingness to Learn - An open, growth-oriented mindset
Passion and Curiosity – Genuine interest in technology that drives you to understand how things work.
Clear Communication – Asking questions when unsure & maintaining a professional relationship with colleagues.
Time Management – Balancing hands-on work responsibilities along with required course learning.
Desirable
Technology knowledge – An understanding of how technology works (Microsoft Entra & Intune)
We are looking to recruit two Digital Workspace Support Technician Apprentices in Newcastle and London.
As the successful candidates, you would join the business before being enrolled onto a Level 3 Apprenticeship course in Technology, spanning 18 months with the option of moving onto further training upon completion.
The role involves supporting internal colleagues through a wide range of digital channels, ensuring colleagues have the right access and support to deliver a successful service to our members. This new role will allow the successful candidate to begin their journey in technology, developing an understanding of how technology enables a business to operate, evolve and achieve its goals. They’ll gain valuable exposure to different areas of technology, build their knowledge and skills, and develop a strong foundation for a future career in the field.
What will you be doing?
Key responsibilities will include:
Incident & Ticket Management: Resolve day-to-day user requests via ticketing system for hardware, software, and network issues.
Onboarding & Offboarding: Set up accounts, configure laptops, and provision hardware/software for new and departing employees.
Microsoft 365 & Cloud Tools: Administer and troubleshoot M365 apps, SharePoint, Teams, and identity/access management.
Device Support: Troubleshoot Windows, Apple mobile devices, printers, and AV hardware.
User Enablement: Create self-service guides, and train staff on digital collaboration tools
Academic Progression: Structured learning requirements & training to develop skills.
About you - Skills/Qualifications/Experience
Essential
Problem Solving – Using critical thinking and initiative to investigate and break down an issue.
Willingness to Learn - An open, growth-oriented mindset
Passion and Curiosity – Genuine interest in technology that drives you to understand how things work.
Clear Communication – Asking questions when unsure & maintaining a professional relationship with colleagues.
Time Management – Balancing hands-on work responsibilities along with required course learning.
Desirable
Technology knowledge – An understanding of how technology works (Microsoft Entra & Intune)