Dining Host/Hostess
Posted
Description
Cloverwood Senior Living
Part-time 20 hours per week 3p-8p
What We Do
At Cloverwood Senior Living, we create exceptional experiences for older adults through outstanding hospitality, service, and community. Our dining venues are an important part of daily life for residents and their guests, and we strive to provide welcoming, restaurant-quality experiences that foster connection, comfort, and enjoyment.
We consider many different factors when determining compensation, including experience, skills, education, training, and internal equity. In addition to competitive pay, FSL offers opportunities for professional growth, learning, and an inclusive workplace culture where team members are valued and supported.
What You Will Do
As a Host/Hostess, you will serve as the first point of contact for residents, guests, and visitors dining at Cloverwood. You will help create a warm and welcoming atmosphere while ensuring smooth dining room operations, accurate reservation management, and excellent customer service.
In This Role, You Will:
- Welcome residents and guests with a friendly, professional attitude and create a positive first impression.
- Manage reservations, seating assignments, and waitlists efficiently.
- Escort guests to tables and coordinate seating to support smooth dining room flow.
- Answer phone calls and respond to guest questions regarding dining services, menus, and reservations.
- Process and coordinate takeout orders, including order entry, confirmation, packaging, and pickup communication.
- Communicate with servers, bartenders, and kitchen staff to ensure efficient service and guest satisfaction.
- Monitor dining room activity and table availability to support timely seating and service.
- Resolve guest concerns professionally and escalate issues when appropriate.
- Maintain cleanliness and organization of the host stand, entry area, and designated workspaces.
- Reset tables in designated dining and bar areas as needed.
- Serve snacks or food items to guests seated at the bar when assigned.
- Learn and recognize resident names and build positive relationships with frequent guests.
- Assist with opening and closing duties.
- Support team members and provide coverage as needed to maintain service standards.
- Participate in staff meetings, training, and continuous improvement initiatives.
- Perform all duties in accordance with Cloverwood's mission, values, and hospitality standards.
What You Bring
Required Qualifications
- Minimum age of 18 years.
- At least one year of customer service, hospitality, restaurant, or related experience preferred.
- Ability to provide exceptional service while interacting respectfully with residents, family members, visitors, vendors, and coworkers.
- Strong interpersonal and communication skills.
- Ability to remain professional, organized, and friendly in a fast-paced environment.
- Ability to maintain confidentiality and exercise sound judgment.
- Reliable transportation and dependable attendance.
Preferred Skills
- Previous experience in a restaurant, senior living, hospitality, or customer-facing environment.
- Experience using reservation systems, point-of-sale (POS) systems, or similar technology.
- Demonstrated ability to multitask and prioritize effectively.
Work Schedule & Expectations
- Ability to work evenings, weekends, holidays, and occasional overtime as needed.
- Maintain a neat, professional appearance and adhere to uniform requirements.
- Demonstrate a hospitality-focused approach in all interactions.
- Follow all community policies, procedures, and safety requirements.
- Report to work on time and ready to perform scheduled duties.
Work Environment
- Work is performed in a clean, well-lit senior living and dining environment.
- Frequent standing, walking, bending, reaching, and carrying items associated with restaurant operations.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
- May be required to participate in emergency response procedures to ensure the safety of residents, visitors, and team members.
We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.
NOTE: This job description is not intended to be all-inclusive and very effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.