Dining Room Supervisor (46989)

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Dining Room Manager manages and directs dining room operations, activities, and staff to ensure effective and profitable operation and growth; ensures that quality service is provided to all guests.

DUTIES AND RESPONSIBILITIES:

• Establishes and monitors standards for dining room including but not limited to personnel administration and performance, service to guests, advertising, and publicity
• Establishes and maintains effective revenue management techniques to maximize revenues; reviews and analyzes financial statements
• Works closely with chefs and other appropriate staff to ensure the smooth and healthy operation of the dining room
• Develops, implements, and monitors budget; oversees all accounting functions
• Monitors overall condition of dining room, public areas, and outside grounds; ensures that deficiencies are rectified
• Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all staff to ensure dining room is performing at established standards
• Ensures that guests’ needs are fulfilled and their experience is as pleasurable as possible; responds to guests’ feedback, including complaints/problems; reviews compliments/ complaints with dining room host/hostess and staff to continually improve service
• Establishes par levels for supplies and equipment; monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment
• Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure dining room remains current
• Ensures all food and beverage operations are in compliance with all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures
• Possesses and maintains thorough knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices
• Prepares accurate and timely reports as required
• Reviews staffing on a daily basis to ensure it is adequate to handle the day’s business; calls in additional personnel as needed
• Assists staff with job functions as needed to ensure optimum service to all guests
• Hires, trains, supervises, motivates, and develops dining room staff; manages schedules and workflow
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions
• Performs other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the department(s)
• Indirectly supervises employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Effective organizational skills