Dining Room Supervisor

Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.

Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.

We are currently seeking full-time Dining Room Supervisors to lead and support our front-of-house dining team. In this role, you will train and mentor staff, coordinate schedules, and ensure an exceptional dining experience for residents and guests.

The ideal candidate is a confident hospitality leader with a strong commitment to service excellence, resident satisfaction, and operational efficiency. Experience in senior living environments such as long-term care, assisted living, or memory support is preferred, along with a passion for serving older adults.

KEY RESPONSIBILITIES:

• Supervise daily dining room operations across multiple levels of care, ensuring consistent service standards in independent living, assisted living, skilled nursing, and memory care.
• Ensure compliance with food safety, sanitation, and infection control standards specific to healthcare and senior living environments.
• Coordinate closely with culinary and nursing teams to ensure resident dietary needs, restrictions, and preferences are accurately met.
• Support therapeutic and modified diets by ensuring staff understand proper service procedures and resident-specific instructions.
• Maintain a strong resident-centered approach, fostering positive relationships with residents, families, and guests.
• Respond promptly to resident concerns, service issues, and special requests with professionalism and urgency.
• Monitor staff performance during service and provide real-time coaching and corrective feedback when needed.
• Oversee proper setup, cleanliness, and presentation of dining rooms before, during, and after service.
• Ensure accurate documentation of dining service issues, incidents, and resident feedback.
• Support memory care dining services with patience, structure, and appropriate assistance techniques.
• Assist with catering, special events, and holiday functions within the community.
• Ensure staff adherence to hospitality standards, grooming policies, and professional conduct expectations.
• Promote teamwork and communication between dining, culinary, and other departments to ensure seamless service.
• Assist with inventory control, supply ordering, and cost-conscious operations.
• Maintain flexibility to support service coverage during staffing shortages, peak periods, or special events.