Server — Independent Living

Department: Dining
Status: Part-Time
Reports To: Hospitality Manager
Pay Type: Non-Exempt / Hourly
Location: Independent Living

Job Overview

We are seeking a friendly, dependable, and service-oriented Server to join our Dining team in our Independent Living community.

As a Server, you will play an important role in creating a warm, welcoming, and enjoyable dining experience for our residents and their guests. You will provide attentive table service, accurately take and serve meal orders, respond to dietary needs and preferences, maintain high standards of cleanliness and sanitation, and work closely with the culinary and hospitality teams.

The ideal candidate is compassionate, professional, dependable, and enjoys building positive relationships with older adults while treating each resident with dignity and respect.

Schedule

• Part-time position

• Typical hours are 4:00 PM–8:00 PM

• Some weekend availability is required

• Schedule may vary based on dining needs, special events, holidays, and community activities.

• Additional hours or overtime may be available or required as needed.

Key Responsibilities

• Set up and break down dining areas within established timeframes, with all setup completed at least 30 minutes before opening.

• Ensure all silverware, glassware, and dinnerware are clean, chip-free, polished, and properly maintained.

• Wear the required uniform and maintain a professional appearance throughout each shift.

• Maintain thorough knowledge of all menus, including wine lists, daily specials, ingredients, and preparation methods.

• Communicate with the culinary team regarding specials and menu changes.

• Understand food allergies, dietary needs, ingredients, and preparation methods to help ensure resident safety.

• Maintain a visible and attentive presence on the dining room floor.

• Greet residents and guests warmly and respond to their needs in a timely, courteous, and professional manner.

• Proactively identify and resolve service issues or communicate concerns to a manager.

• Follow assigned schedules and communicate requested schedule changes to management at least one week in advance whenever possible.

• Make reasonable efforts to arrange coverage for shifts that cannot be worked.

• Maintain a clean, organized, and sanitary workstation and back-of-house area at all times.

• Properly scrape and organize dishes for the dish area, including placing glasses in appropriate racks and stacking similar plates together.

• Follow all prescribed sanitation practices, procedures, and community standards.

• Complete required checklists and maintain established service standards throughout each shift.

• Communicate effectively and professionally with residents, families, coworkers, vendors, visitors, and members of the general public.

• Demonstrate compassion and a genuine desire to work with older adults, recognizing that the community is the residents' home.

• Work effectively both independently and as part of a team.

• Perform duties in a courteous, respectful, and professional manner.

• Make resident safety, comfort, and satisfaction a priority.

• Welcome and assist visitors, including residents' family members and friends, prospective residents and their families, referral sources, vendors, and regulators.

• Answer telephone calls appropriately and according to company and community standards.

• Communicate professionally and cooperate with supervisors and all community personnel.

• Maintain professionalism and patience when working with individuals who may be ill, disabled, elderly, emotionally upset, or occasionally difficult.

• Protect and respect resident rights and comply with applicable regulations and community policies.

• Perform other duties as assigned.

Required Qualifications:

· Must pass a criminal background check.

· Must meet all health and safety requirements.

· Must be able to perform duties and responsibilities, with or without reasonable accommodation.

Preferred Qualifications:

· High School Diploma or equivalent is preferred.

· Similar work experience is preferred.

Job Requirements & Work Conditions:

· Schedule hours; possible overtime. May work in other positions temporarily when necessary.

· Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post disaster, etc.).

· Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions from dust, disinfectants, and other air contaminants.

· May be subject to the handling of and exposure to hazardous chemicals.

· Including but not limited to sitting/standing in place for short/long periods at a time, repetitive use of hands, fingers, wrists, arms, frequent walking, bending, reaching, stooping, squatting, pushing/pulling/lifting 25+lbs. High people interaction, bright and low lighting, loud noises, fluctuating temperatures, exposure to odors communicable illness/disease and other related infectious contagions found in a healthcare/residential setting.