Dining Server
Dining Server
JOB DESCRIPTION
Position Title: Server
Related Titles: Food and Beverage Server
Reports to: Assistant Manager; Clubhouse Manager; Service Operations Manager
Position Summary:
Provide food and beverage services to club members and guests. This is a full or part time hourly position.
Position Characteristics:
Service employees must excel in a fast-paced food service environment and have a positive attitude while providing exceptional customer service. Must have strong communication skills and present a friendly and upbeat attitude; maintain a customer-first approach. Be able to think through problems and/or unexpected situations; multi-task and recognizing when customers need plates cleared or drinks refilled without being asked. Know the menu, specialties and make honest recommendations to members.
Essential Job Functions: *including but not limited to*
- Sets up side stations and performs assigned (prep) work
- Provides immediate attention to all members and guests upon seating
- Distributes food and wine/drink menus; answers questions; make suggestions
- Takes member and guest orders; places orders with kitchen; informs cooks about special cooking instructions
- Carry food, silverware, and/or linen on trays, or use carts to carry trays
- Assemble food on trays to serve; procure items from each necessary station
- Check to ensure member and guest satisfaction; replenish water and butter as necessary
- Removes soiled dishes and linens
- Verify the accuracy of prices, state and federal taxes and other charges on bills
- Uphold a professional demeanor while interacting, assisting and serving all members and staff
- Ability to use Point of Sale and online reservation systems
- Knowledge of the Club’s high standards for service and operating procedures
- Knowledge of proper table service etiquette, event set-up, table sizes and the appropriate use of space, and knowledge of the table settings for formal daytime and evening events
- Use discretion, work independently and as a team; take initiative
Additional Responsibilities and Job Requirements:
- Be detail-oriented, able to prioritize and multitask
- Be organized and responsible
- Be courteous with all patrons and staff
- Maintain a positive, professional manner at all times
- Possess a strong knowledge of M.A.T.C.H. (M.A.T.C.H.: Membership comes first; Attitude is always positive; Teamwork; Challenge - go above and beyond; Honesty – always do the right thing)
- Ability to take and/or give direction
Preferred Education and/or Experience:
- Previous experience serving and/or catering in a restaurant or food service environment (preference for fine dining).
- Country Club, Resort, and Hotel experience preferred
Appearance and Grooming:
All employees are required to follow the procedures set forth by the associate handbook regarding proper workplace appearance. Employees must adhere to their department’s specific uniform requirements.
Language Skills:
Ability to speak clearly and concisely to maintain proper, effective communication with all members and staff.
Reasoning Abilities:
Be able to problem-solve; be flexible. Establish and uphold effective working relationships with others. Work quickly and accurately, both independently and as a part of a team. Exercise good judgment, perform detailed tasks; understand and follow instruction.
Physical Demands:
This position routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders, and the ability to lift at least fifty (50) pounds.
Work Environment:
The noise level in the workplace is usually moderate, characteristic of fine dining restaurants or country clubs. The work environment is comparable to other food service industries and restaurant environments, but may include atypical or extraordinary conditions.
Core Competencies:
The functions, responsibilities and requirements detailed in the above description are categorized into seven core competencies: Appearance/Uniform/Punctuality, Member Interactions, Approach/Outlook, Team Participation, Continuous Learning, Personal Accountability, and Technical/Professional Knowledge. These core competencies represent the performance standards for the service staff at Westwood Country Club and are weighted accordingly for review and appraisal. There is a detailed description of the core competencies in the Westwood Service Training Manual for your reference.
Limitations and Disclaimer: The above job description is meant to describe the general nature and level of work expected to be performed for this role at Westwood Country Club. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for this position. All job requirements are subject to possible modifications and will be reasonably accommodated for individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of other employees. This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow other job-related instruction and perform other job-related duties when requested by their supervisor, a compliance rule for federal and state positions. Listed requirements are representative of the necessary skills and abilities to perform this job successfully. Employee must possess these essential abilities to perform the assigned position proficiently. Continued employment remains on an “at-will” basis.