Dinning Room Attendant

Dining Room Attendant
Job Description

Company: The Reserve Club at Woodside
Department: F&B
Reports To: Restaurant Supervisor

POSITION OBJECTIVE
To effectively support the service team in the dining room

ESSENTIAL JOB FUNCTIONS
Responsibility to Ownership/Management…
• Must be able to act in a support role for ownership, guests and other service staff.
• Complete opening and closing side work as determined by management
• Is expected to carry out all reasonable requests by management which the associate can perform.
• Participates in departmental meetings, inter-departmental meetings, shift line-ups and incentive programs.
• Is responsible for the safe handling of equipment.
• Is responsible for maintaining a clean and safe working environment.

Responsibility to Members/Guests…
• Must be able to communicate clearly and accurately with guests and co-workers.
• Must be able to act in a support role for ownership, guests and other service staff.
• Cordially greets members and guests; calls them by name if known.
• Maintains proper behavior and appearance, including a “clean and pressed” uniform.
• Has skill in approaching all encounters with guests, members and employees in a courteous and professional manner.
• Provide quick and attentive assistance to any mishap in the dining room.
• Body language must suggest an attentive an energetic orientation.
• Must be self motivated and know to take initiative with the intent to improve and positively impact guest related situations.
• Must be able to effectively use and maintain eye contact with guests.
• Must be familiar with commonly accepted standards of etiquette and decorum relating to dining service.
• Must be prepared to yield the right of way to guests.
• Must be “attitude free” and be willing to provide all necessary professional courtesies; as well as having an innate understanding of the importance of finding many reasons to say “yes” before saying “no”.
• Must always use a sincere smile and appropriate gestures to convey feelings of warmth, openness and a genuine desire to please.
• Must be prepared to yield the right of way to guests. All guest interaction must be positive and professional.
• Has a professional attitude that conveys cooperation, willingness to learn and a desire to excel and contribute to guest satisfaction.
• Must be self motivated and know to take initiative with the intent to improve and positively impact guest related situations.
• Must be able to effectively use and maintain eye contact with guests.
• Provides quick and attentive assistance to any mishap in the dining room.
Responsibility to Associates…
• Must be able to expedite food orders and bring food to correct tables, and ensure food is served to the correct person ( No Actioning off Food)
• Must be able to constructively accept direction and instruction from other service staff with the object of improving related situations.
• Must be able to act in a support role for ownership, guests and other service staff.
• Assist waiters and waitress in serving meals, clearing tables, delivering food and drinks; assisting in the dining room as needed.
• Assists in carrying food trays to tables
• Has skill in approaching all encounters with guests, members and employees in a courteous and professional manner.
• Effectively communicate with servers.

General Requirements and Duties…
• Must be able to make and arrange tables and chairs at the outset of each shift as directed by management.
• Must be able to properly stock dining room stations with the required amount of linen, B&B plates, flatware, glassware and other items necessary for effective service.
• Must clear and reset tables as instructed.
• Must provide water service on demand in a professional manner
• Removes soiled dishes from table without stacking more than is reasonable and brings to dish washing area.
• Maintains clean floors in the dining room throughout food service
• Collects trash from dining room and other specified areas after each serving period.
• Returns equipment to its proper place.
• Must be able to spend several hours at a time standing up or walking.

EDUCATION/EXPERIENCE

One year experience as a bus person or food runner in a similar environment or fine dining restaurant preferred. High school diploma or equivalent preferred.