Dir of Security

Director of Safety & Security- Stamford Marriott- Stamford, CT
Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Comply with all Marriott and Dolphin Hotel Management Loss Prevention safety and security management guidelines and procedures.

• Conduct periodic patrols of entire property and parking areas.

• Recognize success across areas of responsibility.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

Leading Security/Loss Prevention Teams

• Attends daily morning standup and monthly forecast meetings to understand hotel needs and gather critical information to communicate to Loss Prevention officers.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Identifies the developmental needs of staff and coaching, mentoring, to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and customers.

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meet quality standards and customer expectations on a daily basis.

• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement

Conducting Employee related Activities

• Assists in minimizing cost of accident claims through aggressive claims management.

• Brings issues to the attention of Human Resources as necessary.

• Completes proper documentation and reports all employee accidents and general liability incidents to Claims Reporting Service.

• Complete disciplinary procedures and documentation according to Standard and Dolphin Hotel Management Operating Procedures (SOPs and LSOPs)

• Maintain first aid and CPR certifications required for Loss Prevention officers.

• Handles guest problems and complaints.

• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Develops and maintains a working relationship with local law enforcement authorities.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to hotel managers, co-workers, and subordinates by telephone, in written form, e-mail, or in person.