Direct Care Coordinator I
Posted Updated
JOB SUMMARY
Direct Care Coordinators coordinate the recruitment, hiring and management of caregivers with clients enrolled in Medicaid programs.
JOB DUTIES
- Recruit, hire and schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
- Assist with daily intake and referral processes to ensure positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Collaborate with stakeholders regarding the delivery of services
- Communicate effectively
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate effective problem solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Maintain necessary skills and knowledge to coordinate workflow
- Market services to referral sources
- Monitor deliverables and ensure timely completion of projects
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
- Staff new client referrals and open client shifts with available agency caregivers
- Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
- Provide backup personal care services to Medicaid members in their homes as needed
- Bilingual preferred in various locations
- Other duties as assigned
QUALIFICATIONS
- Associates Degree preferred
- Previous experience serving individuals with disabilities preferred
- Combination of education and experience