Direct Mortgage Loan Officer

Sibcy Cline Mortgage Services is part of the Sibcy Cline family of companies, a well-established and respected organization serving Greater Cincinnati, Dayton, Northern Kentucky, and Southeastern Indiana since the 1930s. As the region's largest independent real estate brokerage, Sibcy Cline provides a seamless, full-service experience through its integrated real estate, mortgage, insurance, and title services.

Sibcy Cline Mortgage Services works closely with homebuyers and homeowners to deliver personalized financing solutions, competitive mortgage options, and expert guidance throughout the home financing process. Backed by decades of local market knowledge and a strong commitment to exceptional customer service, Sibcy Cline and its affiliated companies have earned the trust of generations of clients across the communities they serve.

Position Summary

Sibcy Cline Mortgage Services is seeking a strong phone salesperson who knows how to turn online inquiries into customers. Your primary focus will be responding quickly to company-provided leads, building trust over the phone, handling objections, and following through to convert interested prospects into mortgage clients.

Mortgage experience is not required. An active mortgage loan originator license is preferred, but we will consider an exceptional sales candidate who is willing and able to obtain the required licensing. We will provide mortgage business training and support from experienced operations, processing, and underwriting professionals. You bring proven phone selling skills, disciplined follow-up, and a track record of converting leads into sales.

Essential Responsibilities

• Respond promptly to online inquiries and other company-provided leads through outbound calls, email, text, and digital platforms.
• Lead effective sales conversations: build rapport, ask questions, understand customer needs, address objections, and secure a clear next step.
• Use a consistent follow-up process to engage new prospects, reconnect with unresponsive leads, and nurture customers who are not yet ready to move forward.
• Maintain accurate CRM records, document conversations, schedule next steps, and manage a pipeline of opportunities.
• Meet established goals for response time, sales activity, lead conversion, and closed loan production while delivering a strong customer experience.
• Learn mortgage products, the application process, and company systems through training and collaboration with experienced team members.
• Once appropriately licensed and trained, guide clients through application, pre-approval, loan selection, and closing, with support from the mortgage team.
• Communicate clearly and accurately, follow company policies, and protect customer information.
• Coordinate with processing, underwriting, closing, and Sibcy Cline real estate agents to keep clients informed and transactions moving.
• Share feedback on lead quality, sales scripts, outreach, and workflows to improve conversion and the customer experience.