Direct Service Support Specialist

This on-site position is located in Milton, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a Direct Service Support Specialist at Casa San Francisco who will provide support to the residents and their physical and mental wellbeing and help them with their transition to housing.

The schedule for this full-time position is Sunday 8:00 pm to 8:00 am and Monday through Wednesday 10:30 pm to 8:00 am but may vary based on operational needs.

ESSENTIAL FUNCTIONS:

• Plans and assists with on-site individual and group activities.
• Presents a positive adult role model for residents.
• Supports residents with administration of medication.
• Responds quickly in emergency situations.
• Cultivates positive relationships with other Casa staff members and participates in all meetings and trainings.
• Assists in providing safe, temporary housing for residents by maintaining building security, enforcing rules and regulations with consistency.
• Orients new residents to the shelter and program.
• Plans and prepares all meals and ensures the overall cleanliness of the shelter.
• Adheres to appropriate staff/client professional boundaries.
• Answers and responds appropriately to all incoming phone calls and monitors out-going resident calls.
• Records in shift log and document unusual or problem behaviors or incidents.