Direct Support Manager

Job Summary
The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet or exceed agency standards. The DSM works collaboratively with Advocates and other stakeholders, manages staff performance and schedules, ensures regulatory compliance, and promotes health, safety, and community inclusion for the people supported.

Key Responsibilities

• Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews

• Develop staff schedules, approve timecards, and manage administrative and budget-related tasks

• Ensure implementation of person-centered plans and quality service delivery

• Maintain compliance with federal, state, licensing, and agency regulations

• Respond to crises, provide on-call support, and oversee emergency preparedness and documentation

• Promote health, wellness, safety, and medication/medical coordination

• Maintain accurate documentation, incident reporting, and confidentiality standards

• Foster inclusive, respectful, and culturally responsive work environments

• Build collaborative relationships with families, community partners, vendors, and service agencies

• Support community inclusion, vocational, educational, and independent living goals of participants