Director, After Hours Triage

Overview

Are you a strategic clinical leader who thrives on building innovative programs, developing high-performing teams, and improving the patient experience? The Director, After Hours Triage will lead the organization's centralized after hours triage function and play a key role in shaping how patients and families receive support when they need us most.

This is an exciting opportunity to build and lead a scalable, enterprise-wide after hours model across our hospice organization. You will oversee clinical operations, workforce planning, performance, quality, and service delivery while leading the implementation of new technology and processes that support the organization's after hours clinical triage model. Working closely with clinical, operational, technology, and executive leaders, you'll create standardized processes that improve responsiveness, strengthen clinical outcomes, support our field teams, and ensure patients and caregivers receive timely, compassionate care around the clock.

If you're an experienced hospice leader who combines clinical expertise with operational strategy, change leadership, and a passion for improving the way care is delivered, we'd love to have you join our team.

After Hours Triage Department Hours are 4 pm - 8 am Est.

Who we are:

At Care Hospice, we're not just a company; we're a team united by a common goal – providing exceptional hospice and palliative care to those in need. We take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Company matching 401(k) to secure your future
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience

Responsibilities

• Provide strategic and operational leadership for the organization's centralized After Hours Clinical Triage function, ensuring a consistent, scalable model across regions and locations.
• Lead the transformation and optimization of after-hours clinical operations, including technology, workflows, staffing, training, implementation, and continuous improvement.
• Ensure patients and caregivers receive timely, compassionate, and clinically appropriate support while facilitating prompt field response when an in-person assessment is needed.
• Develop and lead staffing models, performance expectations, service standards, and operational processes that support patient needs, organizational growth, and workforce efficiency.
• Build, lead, and develop high-performing triage teams while fostering a culture of clinical excellence, accountability, collaboration, and exceptional service.
• Monitor key performance, quality, financial, and patient experience metrics; use data and trends to identify opportunities, address challenges, and drive meaningful improvement.
• Partner with Clinical Operations, Admissions, IT, Quality, Human Resources, Finance, and regional and branch leadership to strengthen after-hours care, resolve operational challenges, and support organizational growth.
• Ensure after-hours operations meet regulatory and organizational standards while promoting patient safety, clinical quality, and an exceptional experience for patients, families, and field clinicians.

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Business Administration, or a related field required; Master's degree preferred.
• Current, unrestricted Registered Nurse (RN) license preferred.
• Seven (7) or more years of progressive clinical leadership experience in hospice, home health, post-acute care, or a related healthcare setting.
• Proven experience leading clinical operations, triage services, call center operations, or after-hours care delivery.
• Demonstrated success leading large-scale operational initiatives, technology implementations, or organizational change.
• Strong knowledge of hospice operations, clinical workflows, regulatory requirements, and quality improvement practices.
• Experience developing staffing models, performance metrics, budgets, and operational strategies across multiple locations or teams.
• Strong analytical, problem-solving, and communication skills with the ability to influence leaders and drive results.
• Demonstrated ability to build high-performing teams, collaborate across departments, and lead through change.
• Experience with electronic medical records, healthcare technology platforms, and reporting systems preferred.

$120,000 - $150,000 per year (Average Pay Range) plus bonus eligibility. The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.

FLORIDA ONLY:

• This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. Visit https://info.flclearinghouse.com for more information.