Director/Associate Director - HR Strategy & Excellence Lead - IT

Role Overview:

The HR Strategy & Excellence Lead will act as a strategic partner to the CHRO Office, driving enterprise-wide HR transformation, governance, and execution excellence. This role will ensure alignment of HR strategy with business priorities, enable data-driven decision-making, and deliver high-impact process and capability transformation across the HR function.

Key Responsibilities:

HR Strategy & Transformation:

- Lead enterprise-wide HR transformation initiatives aligned with business growth, organizational priorities, and evolving workforce needs.

- Design and implement HR operating models, workforce strategies, skills transformation, and talent initiatives that enable business scalability.

- Drive digital HR transformation, process optimization, and continuous improvement across the employee lifecycle.

- Partner with business and HR leadership to translate strategic priorities into actionable transformation roadmaps.

Strategic Partnership with CHRO Office:

- Serve as a trusted partner to the CHRO, supporting execution of strategic HR and organizational priorities.

- Drive governance of key transformation programs and strategic initiatives across the HR function.

- Develop executive presentations, leadership updates, board-ready materials, and business cases for senior stakeholders.

- Leverage data, market trends, and structured problem-solving to support strategic decision-making.

HR Governance & Operational Excellence:

- Establish governance frameworks, review mechanisms, and operating rhythms to ensure effective execution of strategic initiatives.

- Standardize and optimize HR processes to improve efficiency, consistency, and employee experience across geographies.

- Define success metrics, monitor program health, and drive accountability through dashboards and performance reviews.

Stakeholder & Change Management:

- Collaborate with HR Business Partners, Centres of Excellence, Delivery Leadership, and Business Leaders to successfully execute transformation initiatives.

- Influence senior stakeholders through data-driven insights, compelling storytelling, and strategic recommendations.

- Drive cross-functional collaboration and change management to enable successful adoption of enterprise-wide HR programs.

Workforce Analytics & Insights:

- Leverage workforce analytics to identify trends, generate actionable insights, and support business and talent decisions.

- Develop dashboards and reporting frameworks to measure HR effectiveness and organizational outcomes.

- Support workforce planning, skills strategy, and talent supply-demand forecasting using data-driven approaches.

Internal Communications & Employee Engagement:

- Define and execute the HR communication strategy to support organizational change and business priorities.

- Develop impactful communication plans for transformation programs, organizational announcements, leadership messages, and policy rollouts.

- Partner with leadership to strengthen employee engagement through effective executive and manager communication.

- Drive storytelling that reinforces organizational culture, employer brand, and the employee value proposition.

- Measure the effectiveness of communication and engagement initiatives through defined KPIs and feedback mechanisms.

Preferred Experience & Qualifications:

- 12+ years of progressive HR experience, with significant exposure to HR Strategy, HR Transformation, Organizational Effectiveness, or HR Consulting.

- Demonstrated experience leading large-scale HR transformation, operating model redesign, or enterprise change initiatives within IT Services, Consulting, or Global Capability Centers (GCCs).

- Experience partnering with CHROs, senior business leaders, or executive leadership teams on strategic workforce and organizational priorities.

- Strong understanding of core HR domains including Talent Management, Workforce Planning, Organization Design, Learning & Skills, HR Operations, and Employee Experience.

- Experience managing cross-functional transformation programs in large, matrixed, and global organizations.

- Excellent executive communication, stakeholder management, presentation, and influencing skills.

- Strong analytical mindset with the ability to leverage workforce data and insights to drive business outcomes.