Maintain and support Claritas SPOTLIGHT business and clients. Provide platform demos to new and existing clients. Responsible for creating, updating, and renewing client SPOTLIGHT user accounts. Conduct QC for all SPOTLIGHT ADU and new reports. Maintain accurate Salesforce opportunities and accounts. Create and deploy monthly Newsletter, support documentation (How To), and walkthrough videos. Attend annual events to promote and market Claritas and SPOTLIGHT.

Manage smaller Claritas annual renewals and new sales opportunities (Long Tail File). Work with Orders and Production teams to ensure proper billing and order delivery to clients.

• Grow the business by prospecting new clients and logos for Claritas
• Protect the base renewal business and provide support to SPOTLIGHT clients
• Upsell clients with new solutions to grow revenue
• Maintain active involvement with Account Managers, SMEs, and Product Teams to ensure internal alignment and client satisfaction
• Participate in industry and company learning to expand skills, knowledge, and capabilities