Director Business Development
Calling All Esteemed Leaders! Are you a healthcare business development leader who excels at infusion services growth, strategic partnerships, referral development, and market expansion? Do you thrive in environments where provider relationships, patient access, business strategy, and operational collaboration come together to advance infusion services across the continuum of care? If so, we invite you to explore this leadership opportunity with Providence.
The Role
The Director, Business Development leads the development and execution of strategic and tactical growth plans for Providence Infusion Pharmacy Services, including home infusion, ambulatory infusion suites (AIS), and specialty infusion services. This system-wide role is accountable for increasing qualified referrals, admissions, market share, and sustainable revenue growth across Providence markets.
The Director identifies and advances opportunities across specialty pharmacy, home infusion, AIS, ambulatory infusion centers (AIC), and hospital outpatient departments (HOPD). The role partners with Pharmacy Services, operational leaders, providers, referral sources, pharmaceutical manufacturers, payers, and community partners to improve patient access, simplify referral pathways, reduce administrative burden, and advance Providence's infusion strategy across the continuum of care.
This position requires travel of up to 50% across Providence service markets.
What You'll Do
Strategic Business Development
Develop, communicate, and execute strategic and tactical business development plans to meet or exceed volume, market share, growth, and budget objectives across home infusion, AIS, and specialty infusion services.
Identify, evaluate, prioritize, and pursue business opportunities that support Providence's infusion growth strategy across sites of care.
Monitor market trends, payer dynamics, referral patterns, competitive activity, and emerging therapies to guide business development priorities.
Track referral conversion, payer mix, revenue, pipeline, and market-growth metrics; recommend and implement corrective actions when performance is off target.
Lead business development initiatives aligned with ministry, regional, and system strategic priorities.
Specialty Infusion Growth and Market Development
Lead specialty infusion business development across Providence markets.
Apply advanced knowledge of specialty infusion, biologics, reimbursement models, and specialty drug distribution channels to inform growth strategies.
Develop and execute strategies that increase qualified referrals and market share across priority specialty infusion therapeutic categories.
Use knowledge of specialty pharmacy, home infusion, AIS, AIC, and HOPD settings to support appropriate site-of-care decisions and patient placement.
Partner with Pharmacy Services and operational leaders to implement growth strategies that improve access and reduce provider administrative burden.
Use Providence Epic referral-management tools, specialty medication order sets, and clinical pathways to improve referral capture and care coordination.
Grow internal and external referral sources, including physicians, clinics, care coordinators, hospital departments, and health-system partners.
Collaborate with pharmaceutical manufacturers, field reimbursement teams, industry representatives, and strategic partners to simplify referral pathways and improve access to therapy.
Identify, evaluate, and support compliant 340B growth opportunities within home infusion and AIS service lines.
Home Infusion Business Development
Develop and execute strategies to increase referrals from acute care, ambulatory, physician, and community sources.
Build and maintain relationships with hospitals, provider groups, discharge planners, case managers, specialty clinics, and physician practices.
Evaluate referral opportunities and develop targeted account plans to increase qualified volume.
Align market-specific growth plans with operational capacity, clinical capabilities, and community needs.
Partner with intake, pharmacy, nursing, clinical, and operational teams to deliver an effective referral process and strong customer experience.
Relationship Management and Community Engagement
Develop and sustain trusted relationships with new and existing referral sources and strategic accounts.
Represent Providence Infusion Pharmacy Services in local, regional, and national healthcare forums.
Communicate Providence's mission, capabilities, brand, and value proposition through presentations, networking, and professional engagement.
Collaborate with leaders across Providence ministries and service lines to maximize growth opportunities and operational alignment.
Leadership and Team Development
Lead, coach, and develop Business Development, Outreach, and Home Infusion Liaison teams.
Set clear performance expectations, monitor outcomes, provide timely feedback, and support professional development.
Foster a culture of accountability, collaboration, innovation, inclusion, and service excellence.
Participate directly in strategic account development, complex sales activities, and executive relationship management.
Contracting and Business Operations
Support customer contracting in partnership with operational, finance, legal, compliance, and payer-contracting leaders, as applicable.
Contribute to contract analysis, negotiation, implementation, and performance monitoring.
Use CRM and reporting tools to manage opportunities, referral pipelines, account plans, forecasts, and performance analytics.
Maintain market intelligence, account data, and business development resources that support strategic decisions.
Organizational Participation
Participate in Providence committees, councils, task forces, and special projects as assigned.
Collaborate across Providence to advance organizational goals and strategic priorities.
What You'll Bring
Education & Credentials
Bachelor's degree in business administration, marketing, communications, healthcare administration, or a related field; or equivalent combination of education/experience.
Master's Degree in Business Administration, Healthcare Administration, or related field (preferred).
Experience & Expertise
Five to seven years of progressive experience in healthcare business development, sales, marketing, provider relations, infusion services, specialty pharmacy, or a related field.
Three years of leadership experience managing business development, outreach, liaison, account management, clinical, or sales teams.
Demonstrated success developing and executing growth strategies that increase qualified referrals, admissions, market share, and revenue.
Experience building relationships with physicians, providers, hospitals, and health systems.
Experience using CRM platforms, sales analytics, market intelligence, forecasting, and performance-reporting tools.
Demonstrated success leading cross-functional initiatives in a complex, matrixed healthcare organization.
Working knowledge of reimbursement, payer, contracting, and healthcare financial concepts.
Experience in specialty infusion pharmacy, home infusion, AIS, specialty pharmacy, oncology, rheumatology, gastroenterology, neurology, or related infusion services (preferred).
Experience as a home infusion liaison or leading liaison, outreach, or business development teams across multiple markets (preferred).
Experience with specialty pharmaceuticals, biologics, specialty distribution models, and site-of-care optimization (preferred).
Experience working in an integrated health system and matrixed healthcare environment (preferred).
Experience with Epic referral workflows, specialty medication order sets, and clinical pathway integration (preferred).
Professional & Leadership Capabilities
Ability to identify emerging opportunities and adapt strategies in a changing healthcare environment.
Strong strategic planning, financial analysis, market assessment, and business development skills.
Ability to communicate complex clinical, operational, and financial information clearly to diverse audiences.
Exceptional relationship-building, negotiation, presentation, and influencing skills.
Proven people-leadership, coaching, and team-development capabilities.
Strong analytical, organizational, problem-solving, and project-management skills.
Ability to travel up to 50% across Providence service markets.
Ability to work consistently with Providence's Mission, Vision, Values, and commitment to patient-centered care.
Why Join Us?
Infusion Growth Leadership: Lead strategic and tactical growth efforts across home infusion, ambulatory infusion suites, and specialty infusion services.
Patient Access & Referral Development: Help simplify referral pathways, improve access to therapy, and expand relationships with providers, health systems, and community referral sources.
Specialty Infusion Expertise: Advance growth strategies across specialty pharmacy, home infusion, AIS, AIC, and HOPD settings while supporting appropriate site-of-care decisions.
System-Wide Impact: Partner across Pharmacy Services, operations, finance, legal, compliance, payers, manufacturers, and Providence ministries to advance organizational goals and infusion strategy.
Ready to Shape the Future of Healthcare?
If you are a business development leader with experience in infusion services, specialty pharmacy, provider relations, and healthcare growth strategy, we encourage you to apply and help advance Providence's infusion strategy and expand patient access across its service markets.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.