Director, Business Sector Workforce Management

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

Summary

The Director, Business Sector Workforce Management is responsible for fulfillment staffing strategies, forecasting, and labor optimization to align employee and partner resources with business goals and customer demand across the Employment, Tenant, and Government Benefits sectors.

Responsibilities

• Creates and maintains long-term, short-term, and intraday demand forecasting models based on historical background screening volumes, seasonal hiring trends, and sales pipelines.
• Partners with Finance, Sales, and Data Analytics to align fulfillment staffing budgets with business growth projections and peak hiring seasons.
• Designs real-time monitoring frameworks to track intraday queues, task backlogs, and researcher productivity.
• Partners with Data Analytics to leverage predictive analytics to identify processing bottlenecks and recommends operational workarounds.
• Defines, tracks, and reports on fulfillment workforce key performance indicators.
• Oversees fulfillment partner performance and overall partner strategy.
• Leads ongoing review of fulfillment training strategy and implementation, and partners with HR and Quality to drive training innovation.
• Manages employees, provides direction, coaches, trains and develops, hires, and manages performance to organizational goals and expectations.
• Understands the business, financials, industry, clients, and strategy, and manages in accordance with company business objectives.
• Manages budgets and resources effectively and efficiently; knows and understands organization’s financial position.
• Other duties as required.