Director, Business Systems

The Director, Business Systems leads the Business Systems function across Square Enix West, ensuring that enterprise applications are reliable, secure, cost-effective and aligned with business priorities.

The role is accountable for the strategy, governance and operation of systems supporting Finance, Sales Operations, eCommerce, Compliance and other business-critical functions. It leads a specialist team and oversees application services, suppliers, budgets, controls, continuous improvement and the transition of new capabilities into sustainable operational support.

Working closely with senior business and technology stakeholders, the Director translates business priorities into a practical systems roadmap and ensures that risks, constraints and investment requirements are clearly understood. The role is based in Los Angeles and works across a geographically distributed Square Enix West environment.

Roles, Responsibilities and KPIs

Leadership and business partnership

• Lead, coach and develop the Business Systems team, establishing clear objectives, accountabilities and development plans.

• Build trusted relationships with senior stakeholders across Finance, Sales Operations, eCommerce, HR, Legal, Compliance and IT.

• Represent Business Systems in planning, prioritization and investment discussions.

• Strengthen team resilience through documentation, knowledge sharing, succession planning and cross-training.
  

Strategy, roadmap and continuous improvement

• Own the Business Systems roadmap and prioritization process, balancing operational, compliance and strategic demand.

• Identify opportunities to simplify processes, improve service quality and reduce manual effort through platform optimization, automation, workflow and AI.

• Evaluate applications and operating models, recommending investment, consolidation or replacement where appropriate.

• Maintain a prioritized improvement backlog aligned with measurable business outcomes.
  

Application portfolio and service ownership

• Provide executive ownership and governance of the Business Systems application portfolio.
• Ensure supported platforms are stable, secure, supportable and appropriately integrated.
• Oversee application lifecycle management, upgrades, releases, service arrangements and operational support.
• Ensure projects and new platforms transition successfully into sustainable support models.
• Provide oversight of solution designs and supplier recommendations, maintaining focus on business outcomes and long-term supportability.
  

Application landscape

The portfolio includes ERP, sales processing, financial applications, EDI, integration platforms, tax and e-invoicing solutions, including Unit4 ERP, Microsoft Dynamics and Pega. The portfolio may evolve as business requirements and technology platforms change.

Governance, risk and compliance

• Ensure Business Systems operates within established technology, security, privacy and control frameworks.
• Maintain effective change, testing, release, documentation and approval processes.
• Support ITGC, JSOX, audit and other compliance requirements relating to business applications.
• Identify and manage application, data, integration, supplier and operational risks.
• Work with Finance, Internal Audit, Compliance, Privacy, Information Security and external auditors as required.
  

Commercial, supplier and financial management

• Own relationships with software vendors, implementation partners and outsourced service providers.
• Govern service performance, contractual commitments, commercial discussions and escalations.
• Manage multi-million-dollar operational, supplier and project expenditure, including forecasting and cost control.
• Ensure external partners provide value for money while building internal knowledge and reducing avoidable dependency.
• Support business cases and investment proposals for future capabilities.

Requirements

Essential

• Substantial experience leading Enterprise Applications, Business Systems, ERP or a comparable technology function.

• Experience managing a business-critical ERP and broader application portfolio supporting finance and operational processes.

• Proven leadership of technical and functional teams, including capability development and succession planning.

• Experience owning application strategy, service delivery, lifecycle management and continuous improvement.

• Strong supplier, commercial and outsourced-service-management experience.

• Experience managing significant operational and project budgets.

• Practical understanding of application integration, data management, cloud services and SaaS operating models.

• Experience operating in an audit, controls or compliance-sensitive environment.

• Strong senior stakeholder management, communication, negotiation and decision-making skills.

Desirable

• Experience with Microsoft Dynamics 365, particularly within a finance, sales or order-management environment.

• Experience with Unit4 ERP, SAP S/4HANA, Oracle Fusion Cloud ERP or another comparable enterprise ERP platform. Direct Unit4 experience is beneficial but not required.

• Familiarity with EDI, integration platforms, workflow tools, tax or e-invoicing solutions.

• Experience delivering automation, AI-enabled process improvement or business process transformation.

• Understanding of ITGC, JSOX or comparable technology-control frameworks.

Leadership Qualities

• Strategic but pragmatic, with the ability to move between longer-term planning and operational problem-solving.

• Able to bring clarity to competing priorities and make balanced, evidence-based decisions.

• Commercially aware and confident challenging suppliers and technical recommendations.

• Collaborative, accountable and focused on measurable business outcomes.

• Committed to service quality, team development and continuous improvement.

Benefits

• 100% Medical, Dental, Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium.
• Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars.
• Wellness programs- mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
• Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holiday and provide job protected leave for life’s unexpected moments.
• 401K auto enrollment and employer-match contribution.
• Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
• Refer our next new team member and receive a $1000 bonus.

Purpose & Values

Purpose: Creating New Worlds with Boundless Imagination to Enhance People’s Lives.

Values:

• Deliver Unforgettable Experiences
• Embrace Challenges
• Act Swiftly
• Stronger Together
• Continuously Evolve
• Cultivate Integrity

Annual Salary Range: $175,000 - $195,000