Director, Caregiving & Support Services

Position Summary:

• Manage and ensure the effective delivery of evidence-based caregiver support services, promoting high-quality, person-centered care that supports clients and caregivers.
• Lead staff and service operations by setting priorities, managing resources, ensuring compliance, and driving quality improvement to deliver coordinated, person-centered services for older adults and caregivers.

Essential Duties and Responsibilities

The following description is a general representation of the key duties and responsibilities of the position.

• Direct the day-to-day operations of caregiver support programs, including WeCare, SHARE, Caregiver Relief Programs, and other evidence-based caregiver support services, ensuring high-quality, person-centered service delivery that meets organizational, contractual, payer, and regulatory requirements.
• Identify, pursue, and support new funding opportunities, including grants, contracts, and payer partnerships, to advance program growth and sustainability.
• Develop and maintain relationships with healthcare providers, community organizations, referral partners, and other stakeholders to increase awareness of caregiver support services.
• Conduct outreach, presentations, and educational activities to promote caregiver programs, generate referrals, and connect caregivers with available resources.
• Collaborate with Institutional Advancement to develop and execute strategic marketing plans, maintain relevant content, and create high-impact presentations and publications for current and prospective partners.
• Provide operational guidance and consultation to staff regarding caregiver support services, documentation standards, community resources, care consultation models, and complex client situations to ensure consistent, high-quality service delivery.
• Oversee program documentation, billing, reporting, and record management to ensure accuracy, completeness, compliance, and fulfillment of organizational, contractual, and funding requirements.
• Lead the implementation and continuous improvement of evidence-based caregiver support models, organizational care consultation protocols, workflows, and service standards to promote consistency and service excellence.
• Collaborate across departments to support program operations, organizational planning, quality improvement initiatives, interdisciplinary projects, and other efforts that advance the organization's mission and caregiver service objectives.
• Maintain current knowledge of applicable laws, regulations, ethical standards, payer requirements, organizational policies, community resources, and evidence-based caregiver support practices.
• Ensure staff compliance with applicable regulatory, contractual, documentation, confidentiality, HIPAA, and adult protective services reporting requirements.

Core Management Expectations

• Demonstrate financial stewardship by managing resources effectively, overseeing budgets, interpreting financial information and identifying opportunities to improve financial performance and sustainability.
• Provide effective leadership by developing high-performing teams, coaching and mentoring employees, managing performance and accountability, fostering engagement, communicating clearly and transparently, leading change, exercising sound decision making, and promoting continuous learning.
• Build and maintain collaborative relationships with internal teams, clients, community partners, referral sources, and external stakeholders to strengthen services, support organizational priorities, and advance the mission.
• Leads effective and compliant operations by overseeing programs, applying quality improvement practices, using data to inform decisions, implementing best practices, improving processes, and effectively managing operational responsibilities and resources.
• Advance program growth and sustainability by identifying emerging needs and opportunities, improving services and practices, pursuing innovation and implementing strategies that align with organizational goals.
• Other duties as assigned.