Director, Claims and Loss Prevention

The Director, Claims and Loss Prevention provides strategic leadership and enterprise accountability for the company’s claims management and loss prevention functions across a distributed multimodal transportation network. They own the financial performance, operational effectiveness, and governance of end‑to‑end claims activity while embedding a culture of prevention across the organization. They lead geographically dispersed, remote teams responsible for claims intake, investigation, settlement, recovery, and risk mitigation. Partnering closely with Operations, Sales, Legal, Risk, Insurance, and Quality, they reduce loss exposure and improves claim outcomes through disciplined execution and data‑driven insight. They translate claims data into actionable prevention strategies that materially reduce frequency, severity, and total cost of loss.

Responsibilities

• Own the end‑to‑end claims lifecycle across LTL, brokerage, and multimodal operations, including intake, investigation, defense, settlement, and recovery.
• Establish and enforce consistent claims handling standards, settlement authority, escalation protocols, and documentation practices.
• Drive reductions in claims frequency, severity, and total paid claims through disciplined financial governance and operational alignment.
• Ensure defensible claim decisions aligned with contractual liability, insurance coverage, Carmack Amendment requirements, and company Terms & Conditions.
• Partner with Legal and Risk on high‑exposure claims, litigation matters, and complex liability determinations.
• Convert claims data into targeted loss prevention initiatives addressing root‑cause risk drivers across the network.
• Identify and mitigate systemic risks including lane pairings, rehandle frequency, hub congestion, terminal performance, and commodity exposure.
• Define and enforce commodity‑specific handling, packaging, and acceptance standards.
• Lead High‑Value / High‑Risk (HVHR) governance, escalation thresholds, and enhanced handling controls.
• Embed preventive controls at pickup, terminal handling, linehaul, and delivery.
• Lead, coach, and develop geographically dispersed, remote teams; establish clear expectations, KPIs, and accountability.
• Build bench strength through succession planning, professional development, and consistent performance management.
• Own claims and loss prevention analytics, dashboards, executive reporting, and financial leakage analysis.
• Present concise, actionable insights and ROI‑based recommendations to executive leadership.
• Own claims and loss prevention SOPs, audits, and corrective action follow‑up to ensure enterprise‑wide compliance.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: Bachelor’s degree in Business, Supply Chain, Risk Management, or a related field from an accredited college or university required.
• Certification/Licensure: None required; professional designations such as CPCU, ARM, or similar are a plus.
• Experience: 8+ years’ progressive experience in Claims, Loss Prevention, Risk, or Transportation Operations.
• Leadership: 5+ years of experience leading remote or multi‑location teams.
• Strong working knowledge of LTL transportation, carrier liability, and claims defense principles.
• Proven ability to partner cross‑functionally with Operations, Sales, Legal, Insurance, and executive leadership.
• Data‑driven, financially disciplined decision‑maker with experience translating analytics into prevention strategy.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

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