Director, Client Success (R-19760)
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at .
The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.
Essential Key Responsibilities
- Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
- Build and maintain a high performing team through effective hiring, goal setting, rewards, team building
and performance management activities - Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
- Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
- Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
- Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
- Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
- Collaborate with executive leadership to prioritize customer success initiatives
Education and Experience
- 7 to 10 years of experience
- Bachelor's Required, Master's Preferred
Additional Skills and/or Certifications
- Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
- Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence
- Has technical acumen to understand and connect the clients’ business goals with our product abilities
- Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
- Experience in working with complex, multi-divisional, multi-geographical customers
- Experience working with cross-functional teams (Product, Sales, Support, Ops)
- A bias for action
- Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
All Dun & Bradstreet job postings can be found at . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
As published by lever
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Twitter URL, Other website
- Are you a current or previous employee of Dun & Bradstreet? choose one
- Do you have a family member or relative who is currently employed by Dun & Bradstreet? choose one
- If you have a family member or relative currently employed by Dun & Bradstreet, please list their name(s): optional
- Did a current Dun & Bradstreet employee influence you to apply or refer you to the company/role? choose one
- If you were referred by a Dun & Bradstreet employee, please list their name: optional
- Are you 18 or older? choose one
- Are you eligible to work in the USA? choose one
- Will you require any type of sponsorship now or in the future? choose one
- Legal First Name, if an offer is extended:
- Legal Last Name, if an offer is extended:
- Street address, City, and Zip code, if an offer is extended:
- If hired, from which US state or territory would you work? choose one · optional
- I am willing and able to work a hybrid schedule at the office location listed in this job posting. choose one
- This hybrid role requires being in the office on a regular basis. What is your ideal number of days onsite? choose one
- Are you a current or former employee of KPMG? choose one
- If you have been employed by KPMG, please share your functional area(s) and approximate dates of employment. optional
- Most recent formal education: choose one
- Optional: If you have relevant certification(s) and/or licensure(s), you may list them here. optional