Director - Clinical Services, Ambulance Operations
Summary
Leads clinical services for an ambulance operation, overseeing medical direction, quality assurance, and policy implementation while managing budgets and improving patient care.
The Director of Clinical Services provides leadership, guidance, and support to practice and quality team members. Responsible for oversight of medical direction, quality assurance, and clinical services. Assesses, develops, implements, maintains, and evaluates policies, protocols, procedures, and guidelines related to practice and quality activities. Collects and analyzes comprehensive data. Reports dashboard measurements. Implements quality improvement efforts. Forecasts trends and manages resources. Assists in planning, implementing and controlling the Mayo Clinic Ambulance Service budget.
Master's degree in healthcare administration, business, management or related field. Minimum of five years' experience in leadership. Patient care experience as a Paramedic. Three to five years of experience within an EMS organization or company is desirable. The ability to think critically and creatively to problem-solve, take initiative, work independently, and adapt to a rapidly changing environment. Familiarity with the practical application of healthcare rules, regulations, and licensing procedures. Must have demonstrated experience in performance management, project management, data interpretation and analysis, and evaluation/measurement process.
License and Certification
Current Paramedic License.