Director, Community Operations

Job Title: Director, Community Operations
Reports to: Associate Managing Director, Property Operations
Position Supervision: Regional Directors, Regional Managers, and Market-Level Leadership (NC)
Status: Full-Time, Exempt
Revised: March 2026

Summary:
The Director, Community Operations is the most senior operational leader for the company’s largest and most strategically significant market. This director-level role has full accountability for the operational, financial, and people performance of the NC portfolio, serving as the primary owner for results, client relationships, and market strategy.

Depending on the selected candidate’s experience and the scope of the assigned portfolio, this position may be considered at the Senior Director level.

Essential Duties and Responsibilities:

Market & Operational Leadership

• Serve as the most senior leader for the NC market, with full responsibility for operational execution, financial performance, and team leadership.
• Provide clear market-level strategy aligned with company objectives, client expectations, and long-term growth plans.
• Lead the development and execution of annual business plans, operating budgets, and capital strategies for the NC portfolio.
• Ensure consistent application of company standards, policies, and best practices across all NC communities.
• Drive a culture of accountability, operational excellence, innovation, and continuous improvement.

Financial & Portfolio Performance

• Own market-level financial performance, including NOI, occupancy, rent growth, expense control, and overall asset health.
• Monitor and analyze portfolio performance, identifying trends, risks, and opportunities for value creation within the NC market.
• Oversee owner reporting, financial reviews, and market analysis, ensuring accuracy, insight, and proactive communication.
• Partner with asset management and ownership groups on asset repositioning, renovations, and capital improvement initiatives.

Client & Stakeholder Leadership

• Serve as the primary executive point of contact for key clients, owners, and stakeholders within the NC market.
• Lead client retention and satisfaction efforts, proactively addressing concerns and aligning operations with client goals.
• Represent the company within the NC real estate and multifamily community, including industry events, partnerships, and local market engagement.

People Leadership & Talent Development

• Recruit, lead, and develop a high-performing leadership team, including Regional Directors and Regional Managers.
• Establish clear expectations, performance standards, and development plans for market leadership.
• Foster a culture of engagement, collaboration, and professional growth.
• Build succession plans and develop future leaders to support long-term market and organizational needs.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations, including Fair Housing, OSHA, and company policies.
• Identify and mitigate operational, financial, and reputational risks within the NC portfolio.
• Partner with legal, HR, and risk teams to address employee relations, safety, and compliance matters.

Cross-Functional Collaboration

• Collaborate with internal partners across Property Solutions, Utility Management, Engineering, Marketing, HR, and Finance to drive integrated, market-specific solutions.
• Champion the adoption and optimization of technology platforms (e.g., RealPage) to enhance operational efficiency and performance.
• Serve as the voice of the NC market in enterprise-level discussions, pilots, and initiatives.