Director, Critical Operations Technology

Responsibilities

• Conduct comprehensive design reviews and oversee integrated system testing (IST) for new data centre projects as well as modifications or expansions of existing facilities to ensure all technical requirements are met.
• Enhance and standardise operations and maintenance policies and procedures across multiple sites to promote efficiency, compliance, and best practices throughout the region.
• Perform detailed solution reviews and risk assessments for critical change management plans to safeguard operational continuity and minimise potential disruptions.
• Lead regular audits of data centre operations with the aim of maintaining high standards of performance while identifying areas for improvement.
• Provide expert technical support during major incidents by offering guidance that ensures rapid resolution and minimal downtime for essential services.
• Develop innovative energy optimisation solutions tailored to the unique needs of each data centre operation under your purview.
• Deliver regional support by coordinating activities among data centres located in Southeast Asia and India to ensure consistency in service delivery.
• Manage and mentor a diverse operations and technology team by enhancing their professional capabilities through coaching, training, and shared learning experiences.
• Foster cross-departmental collaboration by building strong relationships with stakeholders to achieve both operational excellence and technological advancement.
• Coordinate operations and maintenance activities across all regional data centres to ensure seamless integration of processes.

Responsibilities

• Possess at least 10 years’ experience in data centre design, commissioning or operational practices with proven results in similar environments.
• Hold a Bachelor’s degree in Electrical Engineering, Mechanical Engineering or Control Engineering which underpins your technical expertise.
• Demonstrate proficient knowledge of modern data centre operations including maintenance protocols and management practices relevant to large-scale facilities.
• Showcase advanced skills in computer applications such as commercial Computerised Maintenance Management Systems (CMMS), Microsoft Word, PowerPoint, and Excel for effective reporting and analysis.
• Exhibit strong interpersonal skills as a dependable team player who can also work independently when resolving complex issues.
• Display willingness to travel regularly within the APAC region as required by project demands or operational needs.
• Bring experience mentoring teams by sharing knowledge generously while supporting individual growth within an inclusive environment.
• Have a track record of fostering cross-functional collaboration that leads to successful achievement of organisational goals.
• Demonstrate sensitivity towards cultural differences when managing teams across diverse geographies.