Director, FCSD Data Analytics and Business Intelligence

Location: Allen Park, MI, United States; Hybrid

In this role, you will lead the strategic integration of several key functions—including data strategy, business intelligence, reporting, and customer experience analytics—into a unified, global team comprising both internal employees and external partners. Operating as a proactive service function, your organization will work in partnership with FCSD’s business line leaders to directly support and accelerate their business results. This role is not about maintaining legacy processes or acting as a reactive "data vendor" that extracts raw files and distributes spreadsheets. Instead, you are tasked with architecting a modern, AI-first insights engine. You will build a highly proactive team that pushes our business leaders on their strategic thinking, challenges status-quo assumptions with deep, diagnostic and predictive analytics, and unlocks the critical insights needed to drive our business transformation.

At Ford Motor Company, we are dedicated to delivering the ultimate ownership experience. The Director, FCSD Data Analytics and Business Intelligence (LL4) is a transformative executive leader responsible for defining, aligning, and executing a unified, future-ready data analytics and business intelligence strategy for the Ford Customer Service Division (FCSD).