Director, Data and Insights

Our client in the non-profit sector is seeking a Director, Data & Insights to lead the organization’s enterprise data strategy, analytics capabilities, and insight-driven decision-making.

This role will drive the evolution of the data ecosystem across CRM, marketing, fundraising, and digital platforms—enabling advanced analytics, improved donor insights, and data-informed growth strategies.

Responsibilities

• Define and lead the enterprise Data & Insights strategy and multi-year roadmap aligned to fundraising, digital, and organizational priorities.
• Partner with fundraising, marketing, finance, and operations leaders to translate business objectives into analytics use cases, KPIs, and performance frameworks.
• Drive the evolution from descriptive reporting to predictive and prescriptive analytics, enabling improved donor targeting, segmentation, and campaign optimization.
• Deliver actionable insights to support fundraising growth, donor engagement, and operational efficiency.
• Establish enterprise analytics operating models, including intake, prioritization, data product lifecycle, and value realization.
• Provide strategic oversight of the enterprise data platform, including data warehouse/lakehouse environments, pipelines, and analytics tooling.
• Define and enforce data governance practices including data quality, stewardship, access controls, and standardization of metrics and definitions.
• Ensure alignment of data across CRM, marketing platforms, and digital channels to enable a unified view of supporter behavior and performance.
• Oversee integration and tracking across digital ecosystems, including web analytics, campaign tracking, and attribution frameworks.
• Lead reporting and analytics capabilities, including dashboarding and visualization platforms such as Power BI.
• Partner with CRM and marketing technology teams to support data requirements, migration readiness, and reporting continuity during platform transformation.
• Drive adoption of data-driven decision-making through stakeholder engagement, training, and enablement initiatives.
• Provide executive-level reporting and insights to support strategic decision-making and performance tracking.
• Manage relationships with external vendors and data/analytics partners.
• Lead and develop a high-performing data and analytics team, building capabilities across data engineering, analytics, governance, and insight generation.

Requirements

• 8–10+ years of experience in data, analytics, or business intelligence roles, including leadership of enterprise data initiatives.
• Proven experience defining and delivering data strategies, analytics roadmaps, and insight-driven decision frameworks.
• Strong experience working with CRM and marketing ecosystems, including platforms such as Salesforce or similar donor/customer data environments.
• Experience with data platforms, including data warehousing, ETL pipelines, APIs, and cloud-based data environments.
• Strong experience with analytics and visualization tools such as Power BI or similar.
• Experience developing advanced analytics capabilities (e.g., segmentation, predictive modeling, propensity scoring, experimentation frameworks) is highly preferred.
• Strong understanding of digital analytics, campaign measurement, and attribution across marketing channels.
• Experience establishing data governance frameworks, data quality standards, and enterprise reporting consistency.
• Proven ability to partner with cross-functional stakeholders and translate complex data into actionable business insights.
• Experience supporting enterprise transformation initiatives (e.g., CRM modernization, data platform evolution, analytics enablement).
• Strong leadership and team development experience.
• Experience in nonprofit, fundraising, or mission-driven organizations is considered an asset.