Director, Data Science, Amazon Customer Service Network Solutions
Summary
Lead a data science team to optimize Amazon’s customer service network, integrating AI-driven automation and human channels into a unified intelligent system.
Description We are seeking a seasoned executive leader to join our Network Solutions team within Amazon Customer Service, as Director, Data Science. In this role you will build and lead a data, analytics, and measurement science function that orchestrates Amazon's Customer Service full network - across our human-assisted and customer-facing automation AI-enabled channels - as a single intelligent system. Network Solutions owns demand forecasting, network planning, routing, real-time observabili…