Director, Delivery

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Director, Delivery shall be responsible for leading various functions specializing in a payment card environment supporting both prepaid portfolio and closed loop programs. This would include company policy recommendations and adherence, employee development, capacity/workforce management, process workflow, and advanced strategic planning.

Essential Functions:

• Directs the overall function of his or her work assignments while minimizing company expenses while meeting customer defined service levels.
• Development of the vision and direction of automation, capacity planning and becoming a best-in-class payment cards program (both open and closed loop) in conjunction with the departmental vision set forth by Executive Management.
• Directs, advises, and guides staff in resolving unusual and difficult situations in determining the most effective method and monitoring expenses.
• Maintains involvement and awareness of current and future technical innovations and how those technical innovations could be applied to a payments card environment to build on cost reductions to operations.
• understands how to navigate a large-scale organization to obtain buy-in and approval to proceed with recommendations for cost savings, technical innovations, and general operational tasks with multiple stakeholders.
• Leads and develops teams through communication, performance management, development plans, and training that aids in accomplishing production goals to reduce cost and increase operational efficiencies.
• Ensures compliance and operational risk controls in accordance with company or regulatory standards and policies. Optimizes relations with regulators by addressing all issues and concerns.
• Expense control and budget forecasting involvement as it pertains to the assigned operational tasks.
• Closely monitors and maintains strict adherence to internal and external SLA requirements.
• Constant evaluation of staff as it pertains to the quality of customer service in a debit card/banking environment.
• Interacts with senior leadership of other divisions to maximize efficiency as it relates to superior customer experience and customer retention.
• Reviews, measures, and manages production activity on a consistent basis with all assigned tasks.
• Maintain practices in accordance with all state and federal laws with focus in Compliance & Risk controls.
• Performs defined analysis on all assigned tasks and alerts Executive Management regularly of apparent trends.

Requirements:

• Experience in business requirement definition, training, project management, and system/process implementation.
• Previous management experience.
• Strong ability to manage day to day operational projects as well as long term programs.
• Strong business acumen and functional knowledge.
• Proven innovative problem-solving abilities and decision-making skills in addition to prioritization and planning skills.
• Ability to champion change, effectively influence others, down, across and up, and work effectively in a team-based environment.
• Strong interpersonal skills and ability to communicate, both in writing and verbally, with all levels across the organization.
• Ability to leverage broad network and make connections to influence across the business.
• Proven leadership within a culture focused on employee and customer engagement.
• Ability to develop briefs and execute discussions at the executive level.
• Strong background in MS tools - Excel and PowerPoint.

Courageous Leadership - You can lead and grow a highly motivated and successful team with a very important value in the business.

Strategic Leadership - you will be able to provide quality recommendations for problems that might not even be defined, by understanding and analyzing complex issues.

Client Focus - you should understand that the Business Leaders are your clients. You should be able to manage expectations and lead a team to get results while working with very demanding partners.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.