Director, Delivery

Job Track Description:

• Requires broad technical expertise and industry knowledge.
• Is accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Provides leadership through managers.
• Develops functional or departmental business plans.
• Contributes to the development of strategies.
• Makes decisions based on strategy and priorities.

Functional Knowledge

• Requires a broad understanding of different systems, theories, and practices.

Business Expertise

• Applies broad industry and commercial awareness to drive financial performance in the team and related areas.

Impact

• Impacts team short and long-term business results, with potential company impact.
• Guided by business area strategy.

Leadership

• Leads through subordinate managers.
• Executes business plans and contributes to strategy development.

Problem Solving

• Directs the resolution of highly complex problems using advanced judgment.

Interpersonal Skills

• Negotiates and influences the views of others within the business unit and in external organizations.
• Exercises audience sensitivity.

Responsibility Statements

• Assesses and evaluates the business to set the pace and direction of strategy opportunities.
• Develops the definition of the business strategy along with clients and the upper managers.
• Defines and solves complex problems that impact the direction of the business.
• Drives the overall business unit performance and client relationship.
• Pioneers innovation of key business opportunities to drive organizational growth.
• Inspires people and teams to optimize career growth, employee engagement, and performance.
• Ensures continuous improvement on targeted performance.
• Measures and KPIs to facilitate key business goals.
• Contributes to the development of organizational policies and ensures compliance.
• Performs other duties as assigned.
• Complies with all policies and standards.