Director/Deputy Director, Property Management & Portfolio Growth

About the Company

Our client is an established organisation within the real estate,property, and facilities management sector, with a strong regional presence and a diverse portfolio of clients across commercial, industrial, healthcare, and institutional environments.

Known for its collaborative culture and commitment to service excellence,the organisation places strong emphasis on innovation, stakeholder partnerships, and the development of its people. The company continues to grow and invest in its capabilities, providing employees with opportunities to contribute meaningfully while building long-term careers within the industry.

About the Role

You will combine strategic direction with practical operational leadership across residential and mixed-use developments. Working with headquarters support teams and on-site property managers, you will strengthen service delivery, develop client relationships and ensure resources are aligned with business needs.

Alongside managing existing appointments, you will identify new opportunities, lead business development initiatives and pursue tenders to expand the property management portfolio.

Key Responsibilities

• Direct portfolio operations: Oversee the management of residential and mixed-use developments, ensuring smooth operations and consistent service standards. Guide management teams in addressing operational challenges and improving performance across the portfolio.
• Strengthen client relationships and retention: Develop trusted relationships with management councils and clients, understanding their changing expectations and ensuring that service delivery remains responsive. Provide senior-level support on significant concerns and work with teams to maintain client satisfaction and retain appointments.
• Drive business development: Identify opportunities for new management appointments and lead the preparation of tenders, proposals and client presentations. Develop growth strategies, pursue suitable projects and explore new business opportunities that support the company’s long-term objectives.
• Lead head office and on-site teams: Provide direction to head office support staff and on-site managers, aligning their efforts with operational priorities and client commitments. Promote accountability, effective coordination and continuous improvement in service delivery.
• Lead AGM delivery: Chair Annual General Meetings and oversee preparations with the relevant management teams. Ensure that operational matters and recommendations are presented clearly, and that decisions and follow-up actions are properly coordinated.
• Manpower planning and resource allocation: Assess staffing and resource requirements across the portfolio, deploying teams to meet existing commitments and changing business demands. Align man power planning with new appointments and operational needs to maintain service standards as the business grows.

Who We Are Looking For

• Diploma or higher qualification in Real Estate, Facilities Management, Mechanical or Electrical Engineering, or a related discipline.
• At least 10 years of relevant property management experience, including a minimum of five years leading teams.
• Substantial experience in MCST and strata management, with the ability to oversee multiple developments and management teams.
• Strong knowledge of the Building Maintenance and Strata Management Act (BMSMA), relevant laws and local codes of practice.
• Commercial awareness and the ability to identify growth opportunities and contribute to business development initiatives.
• Excellent communication and presentation skills, with the ability to explain recommendations and gain stakeholder support.
• Proven ability to lead multidisciplinary projects, coordinate teams and maintain effective client relationships.
• Sound problem-solving skills, with the ability to assess competing perspectives and make considered decisions.
• Strong judgement, initiative and a structured approach to resolving complex issues and managing competing priorities.

Why Join Us

• Shape operational direction: Influence how properties are managed and how teams deliver services across a varied portfolio.
• Play a direct role in business growth: Combine portfolio leadership with opportunities to develop new client relationships and secure management appointments.
• Build team capability: Guide property management and support teams, strengthening collaboration and operational performance.
• Continue your professional development: Benefit from learning and career development opportunities within property and facilities management.