Director - Family Shelter Services

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

The Director of Family Shelter Services will provide strategic vision and leadership for a comprehensive suite of services supporting families experiencing homelessness. The Director of Family Shelter Services provides overall management and supervision to the family shelter program, including supervision of staff, developing and managing the program budget, developing and implementing policies and procedures, participating in obtaining and maintaining compliance with grants and contracts, and integrating the program with others in the organization. The Director of Family Shelter Services is responsible to ensure uninterrupted on-site 24/7/365 coverage of the family shelter.

Essential Duties/Responsibilities:

LEADERSHIP AND MANAGEMENT

• Oversee the interview and selection process for all direct report managers and directors.
• Provide professional development coaching and mentorship, including conducting 6-month new hire performance reviews and all staff annual performance reviews.
• Directly supervise Shelter Manager’s, Shelter Staff and Shelter Advocates.
• At the direction of senior management, conduct and coordinate hiring, onboarding, training, supervision, and quarterly evaluation of shelter staff.
• Working closely with senior management, develop and manage the shelter budget.

PROGRAM DEVELOPMENT AND MANAGEMENT

• Propose, plan, implement, maintain, and evaluate BWC’s shelter program and related service strategies.
• Be accountable for the fulfillment of the agency's strategic plan and contract compliance with regard to the shelter program.
• Develop, implement, and ensure compliance with shelter policies, procedures, and practice norms.
• Assist in program development, expansion and design; implement best practices in all programs.

CLIENT SERVICES AND SUPPORT

• Ensure a safe, supportive environment and positive community interactions and environment in a congregate residential setting.
• Uphold agency policies and contractual, legal, and regulatory obligations in one's own comportment and performance; by accessing proper channels for accountability and redress if policies are breached; and by educating shelter guests about their rights and responsibilities with regard to agency policy and contractual, legal, and regulatory mandates.

ADMINISTRATIVE OVERSIGHT

• Monitor annual budgets and approve financial requests for staff (mileage, staff allowances, program fees, incentives, recreation, etc.).
• Meet with grantors, conduct site visits, participate in various task force meetings and work groups.
• Maintain all outcome measures and ensure appropriate documentation in Electronic Health Record system.
• Complete all required reports within designated timelines.
• Participate in all Performance Quality Assurance and Quality Improvement activities.

COMMUNITY ENGAGEMENT

• Represent the agency in a leadership role at designated community meetings.
• Develop positive relationships with all stakeholders to take client referrals, communicate progress and issues of each client, prepare discharge planning and transition to permanent housing.

ADDITIONAL RESPONSIBILITIES

• Provide or designate on-call support 24/7 for all programs and assist with crisis intervention.
• Be a part of the leadership team contributing innovative practices for performance quality improvement and agency sustainability.
• Provide routine on-call coverage including nights, weekends, and holidays in rotation with other direct service staff.
• Maintain all required documentation in accordance with agency policy and procedure and contractual mandates.
• Ensure consistent, reliable, and predictable attendance.
• Ensure adequate staffing for program excellence and contract compliance by filling vacancies as needed, complying with agency policies regarding attendance, and remaining on the job beyond the end of a shift until replacement arrives, as needed.