Director, Global GTM Strategy & Operations
About the Role:
You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. Collaborative work management is a $14B category growing at 15% a year, and the enterprise competitive set is consolidating fast. Wrike is hiring a Director of Go-To-Market Operations to lead our global GTM Operations team across Sales, Customer Success, and Marketing.
You will own Wrike’s revenue planning and operational architecture end-to-end driving annual planning, quota setting, territory management, and cross-functional alignment across our global revenue engine.
Reporting directly to GTM leadership, you will serve as a strategic co-pilot to executive leaders while leading a hands-on global team of 6–15 operations partners and analysts.
This is an action-oriented leadership role for an operational "athlete'' - someone equally comfortable steering C-level strategic decisions, designing enterprise sales workflows, coaching an international team across time zones, and diving deep into the details of compensation plans or GTM forecasting.
Your Impact:
- Global Team Leadership: Build, scale, and mentor a global GTM Operations team (15 team members, including embedded business partners and visualization analysts across diverse time zones), fostering a high-performance, team-first culture.
- Annual Planning & Execution: Lead annual planning, quota allocation, capacity modeling, and territory design across Sales, CS, and Marketing teams.
- Retention & Growth PMO: Partner with executive leadership to program manage company-wide objectives focused on gross/net retention, bookings, and customer lifecycle optimization.
- Executive Facilitation: Lead recurring operational cadences with executive stakeholders (Sales, CS, Marketing, Finance, Legal) to eliminate friction and accelerate deal velocity.
- Commercial Support & Governance: Oversee non-customer-facing commercial execution, coordinating with Legal, Finance, and Deal Desk to streamline order processing and contracting workflows.
Your Qualifications:
- 8+ years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within B2B SaaS.
- Proven People Leadership: Direct experience managing and developing global operational teams (6+ direct/indirect reports) across international time zones.
- Core GTM Mechanics: Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics, and annual planning processes.
- Execution Track Record: High proficiency operating as an executive-level partner to Sales, Marketing, and CS leadership without needing a massive administrative layer.
- Location Preference: East Coast U.S. preferred (ability to align with global time zones and executive leadership).
Standout Qualities:
- Core Traits: High curiosity (constantly seeking better ways to execute), unyielding commitment to follow-through, and rigorous attention to detail.
- Sales Methodology: Familiarity with enterprise value selling frameworks (e.g., Force Management's Command of the Message, MEDDPICC, or Challenger).
- Target Background: Experience operating in high-growth, execution-oriented B2B SaaS environments
Team Dynamics: You will partner closely with executive leadership and lead a global team of GTM business partners and data visualization specialists. Your team acts as the central nerve center connecting field execution with executive strategy.
Our Work Style: We run Wrike on Wrike. You will use our collaborative work management platform daily to run annual planning, manage operational portfolios, and track team execution. We value intellectual curiosity, data-backed decision-making, and swift cross-functional execution.
Benefits & Perks:
- Flexible Time Off (FTO)
- Company 401(k) Match
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health (medical, dental & vision) Insurance (EEs + Dependents)
- Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
- Working from Home Allowance ($40 / Monthly)
- $500 Working from Home home office set-up Stipend
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
#LI-AT1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Skills
As published by greenhouse · 14 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (2)
- LinkedIn Profile optional
- If you selected other to "How did you hear about Wrike before applying"? Please share with us how you heard about Wrike. optional
Pick from a list (12)
- BY SUBMITTING YOUR APPLICATION YOU CONFIRM YOU’VE READ OUR
- How did you hear about Wrike before applying?
- Which technologies are you proficient in?
- Do you have 8 or more years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within the B2B SaaS industry?
- Have you directly managed and scaled a team of 6 or more operational professionals (analysts, business partners, or ops managers) across international time zones?
- Do you have direct experience leading annual planning, quota allocation, and territory design across all three functions: Sales, Customer Success, and Marketing?
- Which of the following enterprise value-selling frameworks have you operationalized or built GTM workflows around? (Select all that apply)
- What is your notice period?
- What is your current location? optional
- Are you based in the U.S. (preferably East Coast) and legally authorized to work without requiring current or future sponsorship?
- What best describes your current work authorization status for the country where the role is based?
- If you require visa sponsorship or employer-supported authorization, please specify your current visa or permit type (e.g., H-1B, L-1, TN, Blue Card, etc.) optional