Director, HR Compliance
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Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.
Position : Director, HR Compliance
Team Description
The HR Compliance department is an independent function dedicated to establishing, driving, and safeguarding corporate governance, labor-related legal compliance, and exemplary workforce management systems across the entire organization. We serve as the primary strategic advisor to executive leadership on labor relations, regulatory evolution, and workplace ethics.
As a department of top-tier HR, legal, and labor experts, we proactively identify enterprise-wide compliance risks, design proactive risk-mitigation frameworks, and spearhead transformational initiatives. The team is driven by a mission to maintain the highest ethical and legal standards, protecting both company reputation and employee rights in a high-growth environment.
Key Responsibilities
1. Strategic HR Compliance Governance & Executive Advisory
Establish and oversee the overarching company-wide HR compliance architecture, including policies, employment regulations, collective bargaining agreements, and labor standard frameworks. Serve as the trusted strategic advisor to C-level executives and site leaders on high-impact labor issues, organizational restructures, and regulatory changes.
2. Enterprise Risk Management & Advanced Data Governance
Lead the strategy for enterprise-wide HR risk assessments, utilizing advanced data analytics and predictive methodologies to detect compliance anomalies in working hours, compensation, foreign labor management, and employee relations. Oversee the deployment of scalable data solutions to continuously monitor and remediate systematic compliance gaps.
3. Global & Foreign Workforce Compliance Architecture
Formulate, implement, and audit governance controls regarding global mobility, cross-border workforce, and foreign workers (including visa/residency statuses, labor quota, and anti-discrimination mandates), ensuring full compliance with national security, immigration, and labor standards laws.
4. Department Leadership & Talent Capability Building
Lead, mentor, and build a high-performing team of HR compliance experts. Set strategic goals, optimize team operational efficiency, and champion a culture of continuous learning and proactive compliance awareness across all business units.
Essential Qualifications
- Master's or Bachelor's degree in Law, Human Resources Management, Business Administration, or related disciplines.
- 15+ years of progressive HR compliance, labor relations, or employment law experience, with at least 5+ years in a senior leadership or people management role (Director or Senior Manager level) within a large multinational or high-growth tech/e-commerce organization.
- Deep expertise in local Labor Standards Act, Union Law, and Occupational Safety and Health regulations.
- Demonstrated executive presence with exceptional stakeholder management, conflict resolution, and change management capabilities.
Preferred Qualifications
- Licensed Attorney (Bar qualification) or certified Human Resources/Labor Relations Professional.
- Hands-on experience leading enterprise-wide HR digital transformation, HR data analytics (e.g., advanced Excel, Tableau, SQL, HRIS compliance modules), or building automated compliance auditing tools.
- Proven track record of managing HR compliance across diverse workforce structures, including corporate white-collar, logistics/warehouse frontline, and foreign technical labor populations.
Key Competencies
Strategic Vision & Executive Gravitas
Ability to align HR compliance strategy with overall business growth, commanding respect and trust from senior executives and external regulatory authorities.
Team Leadership & Empowerment
Proven ability to motivate, develop, and guide a department of subject matter experts, fostering an environment of accountability and professional growth.
Navigating Ambiguity & Crisis Management
Adept at diagnosing complex, unstructured legal and HR crises under extreme pressure, providing clear direction and actionable solutions that balance risk and business agility.
Uncompromising Integrity & Judgment
Demonstrates impeccable ethical standards and independent judgment, serving as the company's moral compass on workforce matters.
Preferred Qualifications:
English
Recruitment Process
-Application Review - Job Fit Interview - Focus Interview - Offer
-The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
-Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
-This job posting may be closed prior to the stated end date for application if all openings are filled.
-Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
-Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Skills
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy