DIRECTOR, INFRASTRUCTURE ENGINEERING & END USER SERVICES

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized**—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s among the nation’s top multi-family offices,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Job Description

Cresset is seeking a Director, Infrastructure Engineering & End User Services to lead Cresset's End User Computing organization, owning desktop engineering, help desk, endpoint lifecycle, collaboration technologies, Microsoft 365, SaaS delivery, executive support, and digital employee experience across a cloud-first wealth management environment.

Key Responsibilities

• Lead Desktop Engineering, Help Desk and End User Computing teams.
• Develop enterprise endpoint strategy for Windows, macOS, Intune, Autopilot and endpoint lifecycle.
• Own Microsoft 365, Teams, Zoom, Box and employee collaboration technologies.
• Establish SLAs, KPIs and service excellence metrics.\
• Drive automation, self-service and AI-enabled service desk capabilities.
• Partner with Information Security on endpoint security, CrowdStrike, Netskope, Okta and Entra ID.
• Manage executive support services and VIP support.
• Develop hardware standards, procurement and asset lifecycle.
• Build and mentor a high-performing engineering organization.
• Drive continuous improvement and user satisfaction.