Director - IT

General Summary: The position of Director of Information Technology is established to direct, plan, organize and control all activities of the Information Technology Department and to ensure the effective, efficient and secure operations of all computer and voice technology and processing systems.

Positions reporting to this position: Information technology and voice systems personnel.

Duties and Responsibilities(functions considered essential are marked by an *):

• *Recommends and plans information technology to support and meet company objectives based on research and evaluation
• *Directs implementation and execution of new/upgraded information systems via well-defined plans including procedures, deadlines, and accountability.
• *Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment.
• *Ensures users/customers are provided professional, courteous, and timely support and service.
• *Structures, leads, trains, and develops IT staff for maximum effectiveness.
• *Stays abreast of trends and regulations to ensure effectiveness and compliance.
• *Develops and maintains company Technology Disaster Recovery Plan.
• *Develops/selects and conducts user training on an as-needed basis.
• *Establish strategic partnerships and relationships with key IT suppliers and consultants.
• *Develop and track performance metrics to monitor system performance and progress on IT projects
• Performs other incidental and related duties as required.