Director IT Operations

POSITION SUMMARY

The Director, IT Operations, is accountable for the availability, reliability, security, and operational performance of Fenix Marine Services technology infrastructure and support services. The role leads infrastructure, network, systems administration, cloud, backup and recovery, and service-delivery activities; maintains operational control over privileged access, production changes, critical vendors, and disaster recovery; and ensures technology services support safe and reliable terminal operations.

The Director establishes clear operational ownership, measurable service levels, current technical documentation, resilient support coverage, and disciplined infrastructure lifecycle planning while aligning IT operations with business objectives, growth, and innovation goals.

ESSENTIAL FUNCTIONS

• Develop and implement strategic plans for IT operations, aligning the department's objectives with the overall business strategy. Ensure that IT operations support the company's growth and innovation goals.
• Lead, mentor, and organize personnel responsible for infrastructure, networks, systems administration, cloud services, and end-user support. Establish primary and backup ownership for all critical operational functions.
• Provide operational oversight of managed service providers, contractors, and infrastructure vendors in addition to assigned employees.
• Oversee the design, implementation, maintenance, and lifecycle management of servers, networks, storage, virtualization, cloud services, telecommunications, and supporting infrastructure.
• Maintain current infrastructure diagrams, inventories, system dependencies, administrative ownership records, operating procedures, support contacts, and recovery documentation. Ensure critical knowledge does not reside with a single employee or provider.
• Maintain governance and operational control over privileged administrative access for infrastructure, network, cloud, security, backup, and management platforms. Require named accounts, multifactor authentication where supported, approved credential-vault practices, periodic access reviews, and tested emergency-access procedures.
• Ensure delivery of high-quality IT services to internal stakeholders. Establish and monitor service level agreements, key performance indicators, availability measures, incident trends, and corrective actions.
• Ensure delivery of high-quality IT services to internal stakeholders. Establish and monitor service level agreements, key performance indicators, availability measures, incident trends, and corrective actions.
• Collaborate with the Chief Information Officer and corporate security teams on cybersecurity standards, risk treatment, and incident response. Remain accountable for implementing approved operational controls within infrastructure, including secure configuration, patching, vulnerability remediation, logging, privileged access, and technical containment actions.
• Manage relationships with IT vendors, service providers, and partners. Evaluate and negotiate contracts, ensuring cost-effective solutions and high service quality.
• Develop and maintain disaster recovery and technology continuity plans. Define recovery objectives, monitor backup exceptions, verify corrective actions, and conduct periodic restoration and recovery exercises.
• Coordinate planned maintenance, outages, and technology changes with terminal operations and business stakeholders to reduce operational disruption.
• Conduct regular capacity assessments to anticipate and plan for future IT infrastructure needs. Ensure scalability and reliability to support business growth.
• Develop and manage the IT operations budget, forecasts, renewals, and capital requests, ensuring disciplined resource allocation and adherence to financial targets.