Director, IT Support Services

Job Description One of Insight Global's customers is seeking a Director of IT Support Services to lead the strategy, operations, and continuous improvement of enterprise end-user support for approximately 8,000 users. This leader will oversee service desk operations, desktop support, ticket queue management, escalation processes, and customer experience while leading a team of approximately 25 direct reports. The ideal candidate brings a strong ITSM and ITIL background, exceptional people leade…